Spaces of innovation in complex UX design

Abstract

Leading practice in mobile user experience design presents complex opportunities and challenges not always fully revealed in academic exploration and research. Addressing users with cultural and behavioural differences; understanding economic imbalances and wide demographic ranges amongst individuals and networks; including ethical considerations such as right to privacy and confidentiality, authorship, and transparency; perception and cognition; larger sustainability concerns; and understanding often ignored biases within the client group - these many factors define the contemporary user experience design landscape. How can we create a space for innovation that takes these constraints and people's context and aspirations into account? Mark Vanderbeeken will illustrate these challenges with examples from Experientia's practice, particularly through a project they recently conducted with Intel.