An Investigation of Patient Decisions to Use eHealth: A View of Multichannel Services

IF 3.6 3区管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Journal of Organizational and End User Computing Pub Date : 2022-07-01 DOI:10.4018/joeuc.289433

Suli Zheng, Po-Ya Chang, Jiahe Chen, Yu-Wei Chang, H. Fan

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引用次数: 10

Abstract

eHealth service has received increasing attention. Patients can consult online doctors via the Internet, and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services still remains unclear. This study aims to examine patients’ decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients’ decisions to use eHealth.

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患者决定使用电子健康的调查:多渠道服务的观点

电子医疗服务受到越来越多的关注。患者可以通过互联网咨询在线医生，然后亲自去看医生进行进一步的诊断和治疗。尽管现有的研究集中在电子医疗服务的采用上，但从在线到离线医疗服务的决策过程仍然不清楚。本研究旨在通过整合扩展价框架和光环效应来检验患者使用线上和线下医疗服务的决策。通过对221个有在线咨询经历的样本进行分析，结果表明，信任显著影响感知利益和感知风险，而信任、感知利益和感知风险显著影响咨询意愿。咨询意向正向影响访问意向。考虑到付费类型的调节作用，免费组的感知风险对咨询意愿的影响大于付费组。这些发现有助于更好地理解患者使用电子健康的决定。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Organizational and End User Computing COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

6.00

自引率

9.20%

发文量

期刊介绍： The Journal of Organizational and End User Computing (JOEUC) provides a forum to information technology educators, researchers, and practitioners to advance the practice and understanding of organizational and end user computing. The journal features a major emphasis on how to increase organizational and end user productivity and performance, and how to achieve organizational strategic and competitive advantage. JOEUC publishes full-length research manuscripts, insightful research and practice notes, and case studies from all areas of organizational and end user computing that are selected after a rigorous blind review by experts in the field.