{"title":"Applying design in public administration: a literature review to explore the state of the art","authors":"Margot Hermus, A. Buuren, V. Bekkers","doi":"10.1332/030557319X15579230420126","DOIUrl":null,"url":null,"abstract":"The attention for applying design-oriented approaches in public administration has increased \nsignificantly. Applying design is seen as a promising way to deal with wicked problems and create \nmore responsive policies and services. We aim to contribute to the debate on the value of design \nfor public administration and the development of the latter into a design science by conducting \na systematic literature review into the empirical applications of design. We analyse the goals, \nprocesses and outcomes of 92 empirical studies. Based upon this we distil six design approaches, \nvarying from traditional scientific and informational approaches to innovative, user-driven and thus \nmore ‘inspirational’ approaches. The more traditional (science-driven) approaches still dominate the \nfield. The impact of these types of studies is correspondingly low. We argue that further developing \nand refining the whole range of design approaches can foster both the scientific rigour and the \nsocietal relevance of a design-oriented public administration.","PeriodicalId":47631,"journal":{"name":"Policy and Politics","volume":"20 1","pages":"21-48"},"PeriodicalIF":4.3000,"publicationDate":"2020-10-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"34","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Policy and Politics","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1332/030557319X15579230420126","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"POLITICAL SCIENCE","Score":null,"Total":0}
引用次数: 34
Abstract
The attention for applying design-oriented approaches in public administration has increased
significantly. Applying design is seen as a promising way to deal with wicked problems and create
more responsive policies and services. We aim to contribute to the debate on the value of design
for public administration and the development of the latter into a design science by conducting
a systematic literature review into the empirical applications of design. We analyse the goals,
processes and outcomes of 92 empirical studies. Based upon this we distil six design approaches,
varying from traditional scientific and informational approaches to innovative, user-driven and thus
more ‘inspirational’ approaches. The more traditional (science-driven) approaches still dominate the
field. The impact of these types of studies is correspondingly low. We argue that further developing
and refining the whole range of design approaches can foster both the scientific rigour and the
societal relevance of a design-oriented public administration.