Applying design in public administration: a literature review to explore the state of the art

IF 4.3 2区 管理学 Q1 POLITICAL SCIENCE Policy and Politics Pub Date : 2020-10-31 DOI:10.1332/030557319X15579230420126
Margot Hermus, A. Buuren, V. Bekkers
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引用次数: 34

Abstract

The attention for applying design-oriented approaches in public administration has increased significantly. Applying design is seen as a promising way to deal with wicked problems and create more responsive policies and services. We aim to contribute to the debate on the value of design for public administration and the development of the latter into a design science by conducting a systematic literature review into the empirical applications of design. We analyse the goals, processes and outcomes of 92 empirical studies. Based upon this we distil six design approaches, varying from traditional scientific and informational approaches to innovative, user-driven and thus more ‘inspirational’ approaches. The more traditional (science-driven) approaches still dominate the field. The impact of these types of studies is correspondingly low. We argue that further developing and refining the whole range of design approaches can foster both the scientific rigour and the societal relevance of a design-oriented public administration.
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设计在公共管理中的应用:以文献回顾探讨设计的艺术现状
对在公共行政中应用面向设计的办法的注意已大大增加。应用设计被认为是处理棘手问题和创建更具响应性的政策和服务的有希望的方法。我们的目标是通过对设计的实证应用进行系统的文献综述,促进关于设计对公共行政的价值的辩论,并将后者发展为一门设计科学。我们分析了92项实证研究的目标、过程和结果。在此基础上,我们提炼了六种设计方法,从传统的科学和信息方法到创新的,用户驱动的,因此更“鼓舞人心”的方法。更传统的(科学驱动的)方法仍然主导着这个领域。这类研究的影响相对较低。我们认为,进一步发展和完善整个设计方法的范围可以促进科学的严谨性和社会相关性的设计为导向的公共管理。
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来源期刊
CiteScore
7.90
自引率
12.80%
发文量
32
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