Digital platforms for the co-creation of public value

Abstract

This article provides a theoretical understanding of the potential contribution of digital platforms to the co-creation of public value. On the basis of insights from different academic disciplines, a layered model is developed for the relations between technology, governance, users and societal outcomes. The theoretical model proposes that these layers can result in basic configurations ‐ consistent combinations of the four elements ‐ but also hybrid configurations. We identify three basic configurations: (1) a closed platform controlled by a private sector organisation, (2) an open platform controlled by a government organisation and (3) an open platform run by a civil society organisation. The configurations are illustrated with examples of digital platforms from all over the world. The configurational understanding of digital platforms for the co-creation of public value provides the basis for a systematic analysis of these rapidly growing practices in countries around the world.