Level of Patient Satisfaction in Dental Hospital of Universitas Jember in December 2019 - February 2020

D. Prijatmoko, Elyda AA. Misrohmasari, Windy N. Eriyati
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Abstract

Objective: This study aims to determine the level of patient satisfaction at Universitas Jember Dental Hospital in December 2019 – February 2020 based on patient status (clinic dental students’ patients and dentists’ patients). Dental Hospital Universitas Jember is one service provider that focuses on dental and oral health. Patients satisfaction is a result of comparing the services obtained with the patient’s expectations. The level of patient satisfaction is important for Dental Hospital Universitas Jember to improve service performance. Material and Methods: The study is a descriptive observational with cross sectional approach. Patients satisfaction was measured by Community Satisfaction Index (CSI) that consists of 14 indices. Results: Patient satisfaction score was 73.424 for clinic dental students’ patients and 76.917 for dentists’ patients. Both scores were categorized as a good level of satisfaction. Conclusion: Clinic dental students’ patients and dentists’ patients were satisfied with the service at Dental Hospital Universitas Jember.
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2019年12月- 2020年2月大学附属牙科医院患者满意度调查
目的:本研究旨在根据患者状态(临床牙科学生患者和牙医患者)确定2019年12月至2020年2月在Universitas Jember牙科医院的患者满意度。Jember大学牙科医院是一家专注于牙科和口腔健康的服务提供商。患者满意度是将获得的服务与患者期望进行比较的结果。病人的满意程度是大学牙科医院提高服务表现的重要因素。材料和方法:本研究采用横断面方法进行描述性观察。采用社区满意度指数(CSI)衡量患者满意度,CSI由14个指标组成。结果:门诊牙科学生患者满意度为73.424分,牙医患者满意度为76.917分。这两个分数都被归类为良好的满意度。结论:临床牙科学生患者和牙科医生患者对大学附属口腔医院的服务满意。
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审稿时长
16 weeks
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