Knowledge management strategy of government human capital management

Abstract

Knowledge management implementation in government human capital management aims to improve individual and organizational knowledge. These knowledge used by every organizational entities to do the government human capital management process. Organizational performance can be measured by looking at the level of customer satisfaction. There are many problems in implementing KM in the organization. This research intends to formalize the strategy implementation of knowledge management in government human capital management. Interviews conducted to discover the data related to strategic plan and risk in three government ministries. Gap analysis, risk analysis, expert judgment and reliability test are used to analyze the data. Research findings that strategic matrix consist of three categories. There are people (6) strategies, process (7) strategies and technology (2) strategies. while for the roadmap strategy contains risks and recommendations from each of the criteria. There are people (31) risks and recommendations, process (27) risks and recommendations and technology (4) risks and recommendations.