Citizen feedback and executives

Q2 Social Sciences International Journal of Organization Theory and Behavior Pub Date : 2019-09-09 DOI:10.1108/ijotb-05-2018-0054

Hossein Havaeji, A. Albadvi

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Abstract

PurposeThe purpose of this paper is to design a model in order that government hears citizen voices and welcomes people’s suggestions to improve its performance, it may be regarded as Management By People’s Suggestions.Design/methodology/approachAfter designing a conceptual model, collected data through the responses of 451 questionnaires from nine areas of Iran Territory Development Plan were analyzed using the structural equation model and an ANOVA.FindingsThe results indicate three directions are initiatives for the action of using citizens’ opinions to improve government performance. The directions are as follows: the direction of government strategies moving toward citizens’ needs; the direction of developing a seamless, integrated, coordinated, relationship between citizens and authorities; and the direction of centralizing citizens’ suggestions and criticisms.Practical implicationsThis study suggests an approach using citizen feedback to improve government performance in Iran where it appears to be signs of a gap between people and government.Originality/valueThis paper reveals that, before any effort for citizen relationship management, investigations into effective directions which affect citizen–government relationship seems essential.

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公民反馈和高管

本文的目的是设计一个政府听取公民的声音，欢迎人民的建议，以提高其绩效的模式，这可以被称为人民的建议管理。设计/方法/方法在设计概念模型后，通过对伊朗领土发展计划9个地区的451份问卷的回答收集数据，使用结构方程模型和方差分析进行分析。研究结果表明，利用公民意见改善政府绩效的行动有三个方向。其方向为:政府战略向公民需求方向发展;发展公民与政府之间无缝、综合、协调关系的方向;以及集中公民建议和批评的方向。实际意义本研究提出了一种利用公民反馈来改善伊朗政府绩效的方法，在伊朗，这似乎是人民与政府之间存在差距的迹象。本文表明，在开展公民关系管理工作之前，研究影响公民与政府关系的有效方向显得至关重要。

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来源期刊

International Journal of Organization Theory and Behavior Social Sciences-Public Administration

CiteScore

3.20

自引率

0.00%

发文量

期刊介绍： The International Journal of Organization Theory and Behavior brings together researchers and practitioners, both within and outside the United States, who are in the areas of organization theory, management, development, and behavior. This journal covers all private, public and not-for-profit organizations’ theories and behavior.