Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability

IF 3.6 4区 管理学 Q2 MANAGEMENT Total Quality Management & Business Excellence Pub Date : 2023-03-29 DOI:10.1080/14783363.2023.2191844
André M. Carvalho, P. Sampaio, E. Rebentisch, H. McManus, J. Carvalho, P. Saraiva
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Abstract

Operational Excellence (OpEx) is understood by the quest to continuously improve performance. While used by organizations worldwide, the capacity of OpEx programmes to make organizations successful in unstable business environments has been challenged. This article aims to answer the research question of what the nature of the relationship between OpEx and Organizational Agility truly is. The authors have previously proposed a theoretical framework supporting the link between Operational Excellence, Organizational Culture, and Organizational Agility. While built on a strong conceptual background, this framework lacked empirical validation. Following the conclusion of ten industrial case studies, this article provides a summary of the key findings obtained in each case and integrates them into an updated conceptual model. As key findings, this study shows how Operational Excellence enablers and cultural orientation have an important role in the development and scaling up of Organizational Agility capabilities, highlighting how different contexts may influence these dynamics. This article offers a better understanding of the balance needed to maintain high operational performance levels while dealing with change. It connects and upholds the importance of Organizational Agility and of the cultural paradigm in the management of Quality in technical and technological organizations.
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卓越运营、组织文化和敏捷性:弥合质量和适应性之间的差距
卓越运营(OpEx)是对持续改进性能的追求。虽然世界各地的组织都在使用OpEx计划,但它使组织在不稳定的商业环境中取得成功的能力受到了挑战。本文旨在回答一个研究问题,即运营成本和组织敏捷性之间的关系本质是什么。作者先前提出了一个理论框架,支持卓越运营、组织文化和组织敏捷性之间的联系。虽然建立在强大的概念背景上,但该框架缺乏经验验证。在十个工业案例研究的结论之后,本文对每个案例中获得的关键发现进行了总结,并将其整合到一个更新的概念模型中。作为主要发现,本研究显示了卓越运营的推动者和文化取向如何在组织敏捷能力的发展和扩展中发挥重要作用,突出了不同的环境如何影响这些动态。本文帮助您更好地理解在处理变更时保持高操作性能水平所需的平衡。它连接并维护了组织敏捷性和技术和技术组织质量管理中的文化范式的重要性。
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来源期刊
CiteScore
8.90
自引率
12.80%
发文量
52
期刊介绍: Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.
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