C. Manh, Hieu Pham Minh, Hoang Do Van, Khanh Nguyen Quoc, Khanh Nguyen, Manh Tran Van, Anh Phan
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Abstract
Identify customer’s opinions about products, services, and brands bring many benefits to e-commerce development. Capturing customer attitudes helps retailers adjust business decisions. Customers can select the suitable product and the good service by consulting social experiences. However, free-style texts of customer feedback like acronyms, slang words, incorrect grammar, and so on are challenging any machine learning model.
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