Research of Personal Online Bank Choice Based on Information-Processing Theory

Junfeng Liao, Zhongqiang Wang, Rui Cheng
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Abstract

How will information from online banks influence the choice of customers? This research uses information processing theory, WOM theory, perceived risk theory and trust theory, in order to find the flow of information from online banks to customers, and the relationships among those issues. Moreover, online banks in Mainland China are the targets of this research.
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基于信息处理理论的个人网上银行选择研究
网上银行的信息将如何影响客户的选择?本研究运用信息处理理论、口碑理论、感知风险理论和信任理论,寻找网上银行向客户传递信息的流程,以及这些问题之间的关系。此外,中国大陆的网上银行也是本研究的对象。
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