FACTORS AFFECTING CONSUMERS’ ATTITUDE TO SMARTPHONE ADVERTISING IN HO CHI MINH CITY

Giao Nam Khanh Ha, Dung Thuy Thuy Do
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Abstract

This research is to examine factors affecting consumers’ attitude to smartphone advertising in Ho Chi Minh City by questioning 290 consumers. The methodologies of Cronbach’s Alpha, Exploratory Factor Analyzing (EFA) and linear multiple regressioning were used by SPSS program. The results show that there are five main factors affecting consumers’ attitude to smartphone advertising in Ho Chi Minh City, ordered by the decreasing level of importance: entertainment, informativeness, credibility, non-  irritation, permission and control. From that, the research makes the suggestions to smartphone advertisers in order to improve customer service better.
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影响胡志明市消费者对智能手机广告态度的因素
本研究通过对290名消费者的调查,来考察影响胡志明市消费者对智能手机广告态度的因素。采用Cronbach’s Alpha、探索性因子分析(Exploratory Factor analysis, EFA)和线性多元回归分析方法。结果表明,影响胡志明市消费者对智能手机广告态度的主要因素有五个,其重要性依次为:娱乐性、信息性、可信度、非刺激性、许可性和控制性。在此基础上,本研究对智能手机广告客户提出建议,以便更好地改善客户服务。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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