Investigation on dynamics of group decision making with collaborative web search

Abstract

In this paper, we present results of investigation on the dynamics of group decision making - how people discuss and make a decision-with collaborative web search. Prior works proposed systems that support group decision making with web search but have not examined the influence of discussion behaviors especially on the satisfaction levels with the final conclusion. In this study, we conducted a set of experiments to observe discussion behaviors and the consequent satisfaction with the conclusion using our experimental system and a set of questionnaires. The task for each participant was to make a decision on a restaurant. Our primary results revealed (1) the similar activities across all groups at the beginning and the end of the group discussion, (2) a lack of correspondence between the satisfaction with the conclusion and the time spent to reach the conclusion, and (3) the presumption that a member who actively engaged in the activities that were visible for the other members was likely to be voted as a leader in the group discussion beyond the discussion. Finally, we discussed how to implement intelligent systems that aid group decision making.