Understanding user needs: a practice-based approach to exploring the role of weather and sea ice services in European Arctic expedition cruising

IF 2 Q3 GEOGRAPHY, PHYSICAL Polar Geography Pub Date : 2018-08-24 DOI:10.1080/1088937X.2018.1513959
M. Lamers, Paula Duske, Linde K. J. van Bets
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引用次数: 23

Abstract

ABSTRACT Climate change has been credited with making the Arctic Ocean more accessible to maritime transport, but those navigating its waters must contend with highly dynamic and unpredictable weather and sea ice conditions. Despite ongoing developments in weather and sea ice services to enable responsible and safe operation and navigation, little is known about what and how these information services are used, and whether the services meet the information needs of maritime sectors. Here we address this gap by providing insights from the expedition cruise tourism sector active in European Arctic ocean areas. By applying a social practice theory perspective and relying on semi-structured interviews we show how weather and sea ice services are currently used by expedition cruise operators in various operational decision-making contexts. We argue that practice theory contributes to understanding user needs in a more contextualized way, which is essential for enhancing and tailoring information services. Our analysis suggests that weather and sea ice are only two elements in a complex socio-material setting. Finally, we argue that weather and sea ice services contribute to the resilience and rationalization of the expedition cruise sector in the European Arctic and beyond.
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了解用户需求:一种基于实践的方法来探索欧洲北极探险巡航中天气和海冰服务的作用
气候变化被认为是使北冰洋更容易进行海上运输的原因,但在其水域航行的人必须与高度动态和不可预测的天气和海冰状况作斗争。尽管天气和海冰服务不断发展,以实现负责任和安全的操作和航行,但人们对这些信息服务的用途和使用方式,以及这些服务是否满足海事部门的信息需求知之甚少。在这里,我们通过提供活跃在欧洲北冰洋地区的探险邮轮旅游部门的见解来解决这一差距。通过运用社会实践理论的观点,并依靠半结构化访谈,我们展示了天气和海冰服务目前是如何被探险游轮运营商在各种操作决策环境中使用的。我们认为,实践理论有助于以更情境化的方式理解用户需求,这对于增强和定制信息服务至关重要。我们的分析表明,天气和海冰只是复杂社会物质环境中的两个因素。最后,我们认为,天气和海冰服务有助于欧洲北极及其他地区探险邮轮部门的恢复力和合理化。
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来源期刊
Polar Geography
Polar Geography GEOGRAPHY, PHYSICAL-
CiteScore
5.30
自引率
0.00%
发文量
13
期刊介绍: Polar Geographyis a quarterly publication that offers a venue for scholarly research on the physical and human aspects of the Polar Regions. The journal seeks to address the component interplay of the natural systems, the complex historical, political, economic, cultural, diplomatic, and security issues, and the interchange amongst them. As such, the journal welcomes comparative approaches, critical scholarship, and alternative and disparate perspectives from around the globe. The journal offers scientists a venue for publishing longer papers such as might result from distillation of a thesis, or review papers that place in global context results from coordinated national and international efforts currently underway in both Polar Regions.
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