THE MESSAGES IN COMMUNICATION - WHY DON’T WE UNDERSTAND EACH OTHER

Abstract

The introduction of rules in a given field is related to the setting of certain requirements to the products, processes or bodies that implement them and aims to ensure a certain quality. This is generally the case, but it also applies in full force to the communication process. The existence of strict rules in communication presupposes the setting of specific requirements regarding the necessary knowledge, professional skills and competencies that communicators must possess in order to achieve the desired effect, striving for professional growth and career in their organizations. In the process of communication information, emotions, feelings, ideas are exchanged. Assuming the communicators are professionally trained - then why don’t they understand each other? We will try to get to the reason in this post. For the purposes of the research, fundamental scientific formulations and methods of the theory of the nature of communications, comparative analysis, as well as examples from the speeches of celebrities in public space (media and social networks) - were used. Communication between people can be characterized as interpersonal if it meets the following criteria: it involves a certain number of people in immediate interaction; participants have the opportunity to see, hear, easily provide feedback. It is assumed that each of the participants understands, perceives and influences the other side, respects the arguments of their partner. Communication implies investment of emotions, competence of the parties in relation to the established rules, possession of a certain intelligence, which is the basis of the management of emotions - emotional intelligence. It includes self-control skills, personal and social competence, motivation and delegation skills, conflict resolution, empathy and hope. It is indisputable that the skills and abilities necessary in the process of communication and the manifestation of intelligence are found in a different proportion in each one. Emotions are a starting point for personality development, they face challenges, give everyday life more depth and meaning. Emotions require intelligence, they must be harnessed to facilitate achievement. Anyone can learn to be intelligent about their emotions and apply that intelligence to solving many of life’s problems. To achieve excellence in this field, knowledge and development of certain skills are required. Defining feelings makes it possible to study their nature and control them. There is no great human good without great emotion, because feelings have taught mankind to reason. Differences in religious, cultural and political beliefs are often the cause of tragic and fatal separation. The feelings manifested in sympathy and compassion, empathy and pain, all have the ability to unite.