Organizational citizenship behavior: A step towards effective employee engagement in the banking sector

IF 3.9 1区心理学 Q2 MANAGEMENT Organizational Psychology Review Pub Date : 2023-01-01 DOI:10.17323/2312-5942-2023-13-2-53-63

Mandira Dеу

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Abstract

urpose. Organizational citizenship behaviour is a concept used to describe all the productive and constructive acts and attitudes of workers that are not part of the definition of their formal work. Employees do something out of their own free will that respects their friends, which helps the companyas a whole. This paper states that how effectively monitoring the various dimensions of organizational citizenship behaviour can inculcate an effective employee engagement in the organization. Study design. Exploratory research has been conducted comprising of 84 respondents from public and private sector banks in Kolkata. Findings. The findings revealed that organizational citizenship behaviour is having a significant relationship with employee engagement. The dimension conscientiousness which has more influence on employee engagement and courtesy has least influence on employee engagement.There exists no significant difference of organizational citizenship behaviour among the employees with respect to ownership of the bank, gender of employees, experience and with respect to various dimensions of organizational citizenship behaviour. Implications for practice. This study focusses thatif the organization follow a proactive strategy for inculcating organizational citizenship behaviour i.e. stimulus-organism-response behaviour model which in turn will enhance employee engagement in the organization. Originality. The literature review reveals that no study has been conducted based on this area in banking sector in India.

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组织公民行为:银行部门迈向有效员工参与的一步

urpose。组织公民行为是一个概念，用来描述工人的所有生产性和建设性的行为和态度，这些行为和态度不是他们正式工作定义的一部分。员工出于自己的自由意志做一些尊重朋友的事情，这对整个公司都有帮助。本文阐述了如何有效地监控组织公民行为的各个维度可以在组织中灌输有效的员工敬业度。研究设计。探索性研究由来自加尔各答公共和私营部门银行的84名受访者组成。发现。研究发现，组织公民行为与员工敬业度之间存在显著的关系。责任心维度对员工敬业度的影响较大，礼貌维度对员工敬业度的影响最小。员工的组织公民行为在银行所有权、员工性别、工作经验以及组织公民行为的各个维度上均无显著差异。对实践的启示。本研究的重点是，如果组织遵循积极主动的策略来灌输组织公民行为，即刺激-有机体-反应行为模型，这反过来又会提高员工在组织中的敬业度。创意。文献综述表明，在印度银行业，没有基于这一领域的研究。

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来源期刊

Organizational Psychology Review Multiple-

CiteScore

10.00

自引率

1.60%

发文量

期刊介绍： Organizational Psychology Review is a quarterly, peer-reviewed scholarly journal published by SAGE in partnership with the European Association of Work and Organizational Psychology. Organizational Psychology Review’s unique aim is to publish original conceptual work and meta-analyses in the field of organizational psychology (broadly defined to include applied psychology, industrial psychology, occupational psychology, organizational behavior, personnel psychology, and work psychology).Articles accepted for publication in Organizational Psychology Review will have the potential to have a major impact on research and practice in organizational psychology. They will offer analyses worth citing, worth following up on in primary research, and worth considering as a basis for applied managerial practice. As such, these should be contributions that move beyond straight forward reviews of the existing literature by developing new theory and insights. At the same time, however, they should be well-grounded in the state of the art and the empirical knowledge base, providing a good mix of a firm empirical and theoretical basis and exciting new ideas.