Managing Stakeholder Concerns in Large-Scale Multi-Agent Information Systems

Abstract

Software agents' technology provides a variety of decision support tools for the improvement of emergency response processes. It improves information availability, automates tasks and enhances information accessibility and sharing. However, due to the heterogeneity of emergency response data and the diversity of stakeholders and accordingly their objectives, the identification and management of cross cutting concerns is looming very big. Over time, some software agent engineering methodologies are being used for the crystallization of cross cutting concerns and information requirements. This paper examines the limitations of such methodologies and proposes the use of system innovation concepts for the management of stakeholder concerns in the emergency response management system in Al Ahsaa area.