Critical factors affecting performance of logistics operation planning considering interdependency: A case study in automotive aftermarket

Asian Transport Studies Pub Date : 2022-01-01 DOI:10.1016/j.eastsj.2022.100055

Cheng-Hsien Hsieh, Meiting Zhang

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引用次数: 1

Abstract

Automotive aftermarket operations cover a wide scope from aftersales car maintenance to the last stage of car's lifecycle, including all activities in aftermarket parts and services. Logistics operation planning in automotive aftermarket suffers from demand uncertainty and inaccurate forecasting issues. These issues lead to not only inappropriate inventory level, but also poor performance of order fulfilment and customer satisfaction. Therefore, this study explores the important antecedents of order fulfilment using decision making trial and evaluation laboratory (DEMATEL) based on thirteen criteria. An automotive aftermarket company handling business in Southeast Asia is employed as the empirical case. The methodology can determine the critical factors in the logistics operations of automotive aftermarket considering interdependency among factors involved in the proposed system. According to the analytical results, the company should improve accuracy of demand planning, supply chain lead time and stock availability superiorly.

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考虑相互依存关系的物流运营计划绩效影响因素研究——以汽车后市场为例

汽车后市场业务涵盖了从汽车售后维修到汽车生命周期最后阶段的广泛范围，包括汽车后市场零部件和服务的所有活动。汽车后市场物流运营规划存在需求不确定性和预测不准确等问题。这些问题不仅导致库存水平不合理，而且导致订单履行和客户满意度不佳。因此，本研究利用决策试验与评估实验室(DEMATEL)基于13个标准来探讨订单履行的重要前因。本文以一家在东南亚经营汽车后市场业务的公司为实证案例。考虑到所提出的系统中所涉及的因素之间的相互依赖性，该方法可以确定汽车后市场物流运作中的关键因素。根据分析结果，公司应优先提高需求计划的准确性、供应链交货时间和库存可用性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Asian Transport Studies

CiteScore

2.10

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0.00%

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