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Assessing the impact of SkyTrain services on passenger experience and mobility in Indonesia airport 评估SkyTrain服务对印尼机场乘客体验和机动性的影响
IF 2.2 Pub Date : 2026-01-01 DOI: 10.1016/j.eastsj.2025.100175
Mustika Sari, Reni Dian Octaviani, Nursery Alfaridi Nasution, Muhammad Fadhia Adam Muzakki, Tsabita Malika, Olfebri
This paper investigates how Skytrain's service quality, facilities, and accessibility impact passenger satisfaction by examining the role of passenger mobility. The goal is to enhance the airport's competitiveness and brand recognition by offering insights for airport management to improve customer experience and Skytrain services.
Information was collected from 100 individuals through a quantitative research approach. Structured questionnaires were administered to Skytrain users, and Smart PLS analysis was conducted to identify the correlations among variables.
The results reveal that passenger satisfaction is significantly influenced by facilities, accessibility, and mobility. Furthermore, facilities and accessibility have a direct impact on passenger mobility, making them essential in ensuring smooth airport travel Service quality was found to adversely influence passenger mobility, and it fails to mediate the linkage between service quality and passenger satisfaction.
This represents a highly significant finding with regard to terms of using managerial techniques to improve Skytrain services, especially facilities and accessibility which should enhance the experience and mobility of passengers. In the future, it's important to address any concerns about service quality for a hassle-free travel experience.
本文通过考察乘客机动性的作用,探讨了轻轨的服务质量、设施和可达性对乘客满意度的影响。目的是通过为机场管理提供见解,以改善客户体验和Skytrain服务,提高机场的竞争力和品牌认知度。通过定量研究方法收集了100个人的信息。对Skytrain用户进行结构化问卷调查,并进行智能PLS分析以确定变量之间的相关性。结果表明,设施、可达性和机动性对乘客满意度有显著影响。此外,设施和可达性对旅客流动性有直接影响,使其成为确保顺利机场旅行的必要条件。服务质量对旅客流动性有不利影响,服务质量不能调解服务质量与旅客满意度之间的联系。在使用管理技术改善轻轨服务方面,特别是设施和可达性方面,这是一个非常重要的发现,可以提高乘客的体验和机动性。在未来,重要的是要解决服务质量的问题,以获得无忧的旅行体验。
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引用次数: 0
User satisfaction and transport modal shift in secondary Indonesian cities: Evidence from Palu 印尼二线城市的用户满意度和交通方式转变:来自帕卢的证据
IF 2.2 Pub Date : 2025-12-24 DOI: 10.1016/j.eastsj.2025.100174
Taslim Bahar, Ratnasari Ramlan
This study examines the role of user satisfaction in explaining the modal shift from urban minibuses to motorcycle taxis in Palu, a secondary city in Indonesia. Applying the SERVQUAL framework and survey data from 300 respondents, five service quality dimensions—comfort, accessibility, safety, travel time, and tariff—were analyzed using Structural Equation Modeling (SEM). Findings show that travel time and accessibility are the strongest predictors of satisfaction, while comfort plays a lesser role, especially among motorcycle taxi users. This reflects a behavioral trade-off, where speed and convenience outweigh physical comfort. The validated model confirms the reliability of the adapted SERVQUAL constructs (CR > 0.70; AVE >0.50), supporting their use in urban transport research. Theoretically, the study presents user satisfaction as a key factor in modal shift behavior. Practically, it emphasizes the need for transport policies that recognize informal mobility and respond to structural service gaps in under-resourced urban contexts.
本研究考察了用户满意度在解释帕卢(印度尼西亚的二级城市)从城市小巴到摩托车出租车的模式转变中的作用。应用SERVQUAL框架和来自300名受访者的调查数据,使用结构方程模型(SEM)分析了服务质量的五个维度——舒适性、可达性、安全性、旅行时间和收费。研究结果表明,出行时间和可达性是满意度的最重要预测因素,而舒适度的影响较小,尤其是在摩的乘客中。这反映了一种行为上的权衡,即速度和便利超过了身体上的舒适。经过验证的模型证实了改编SERVQUAL结构的可靠性(CR > 0.70; AVE >0.50),支持其在城市交通研究中的应用。从理论上讲,该研究认为用户满意度是模式转换行为的关键因素。实际上,它强调需要制定运输政策,承认非正规流动性,并对资源不足的城市环境中的结构性服务差距作出反应。
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引用次数: 0
Integrated transport policy in India– an elusive goal 印度的综合交通政策——一个难以实现的目标
IF 2.2 Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100172
Late Ravibabu Manchala , Sasmita Sahu , Md Absar Alam
The paper traces the status of various modes in 1947 and the role British rule played in evolution of these modes. The discussion then traces important policies followed in various modes in the country since 1947 and how they shaped the growth of each mode of transport. The paper brings out the efforts made in implementing an integrated transport policy across the country. It also highlights the failure in implementing an integrated transport policy by giving major areas of failure. Finally, the paper concludes by mapping the main idea behind policy aspects and outcome of the same and by giving the broad contours of the future policy directions stating that in the Indian context instead of a tightly integrated transport policy it would be better to provide a level playing field across all the modes and enable the modes to develop in the marketplace.
本文追溯了1947年各种模式的地位以及英国统治在这些模式演变中的作用。然后,讨论追溯了自1947年以来该国各种运输方式所遵循的重要政策,以及它们如何影响每种运输方式的发展。本文介绍了在全国范围内实施综合交通政策所做的努力。报告还指出了实施综合运输政策的失败,指出了主要的失败领域。最后,本文总结了政策方面和结果背后的主要思想,并给出了未来政策方向的大致轮廓,指出在印度的背景下,与其采用紧密整合的运输政策,不如在所有模式之间提供一个公平的竞争环境,并使模式能够在市场上发展。
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引用次数: 0
Private car users’ willingness to switch to public transportation and its influencing factors in the Yangtze River Delta 长三角私家车用户换乘公共交通的意愿及其影响因素
IF 2.2 Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100171
Xiaohui Ye , Masayuki Sato
Aligned with China's 2030 carbon neutrality goal, this study investigates key factors influencing private car users' intentions to switch toward public transportation in the Yangtze River Delta. Utilizing structural equation modeling (SEM), the research examines both transportation modes' direct and indirect (via identification with public transportation) effects of quality attribute evaluations—psychological benefits, economic costs, environmental impacts, safety, and convenience. Results reveal that favorable evaluations of public transportation significantly enhance switch intentions, with psychological benefits exerting the most substantial positive direct effect. Conversely, positive evaluations of private cars notably reduce switch intentions, especially regarding environmental impacts. While indirect effects mediated by user identification are statistically significant, their impact is weaker than direct evaluations, highlighting the predominant role of direct quality attribute assessments in travel mode decisions. Policy recommendations include enhancing the psychological experiences of public transportation and raising awareness of environmental costs related to private cars, thus supporting China's sustainable transportation objectives.
根据中国2030年碳中和目标,本研究调查了长三角私家车用户转向公共交通的主要影响因素。利用结构方程模型(SEM),研究了交通方式对质量属性评价的直接和间接影响(通过与公共交通的识别)——心理效益、经济成本、环境影响、安全性和便利性。结果表明,良好的公共交通评价显著提高了换乘意愿,其中心理效益的直接正向影响最为显著。相反,对私家车的积极评价显著降低了换车意愿,尤其是在环境影响方面。虽然用户识别介导的间接影响在统计上显著,但其影响弱于直接评价,突出了直接质量属性评价在出行方式决策中的主导作用。政策建议包括加强公共交通的心理体验,提高对私家车相关环境成本的认识,从而支持中国的可持续交通目标。
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引用次数: 0
Multi-level perspective analysis of the automobility regime and the implication to MaaS in Thailand 泰国汽车出行机制的多层次视角分析及其对MaaS的启示
Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100164
Chattraporn Yingsom Means , Sorawit Narupiti
This study addresses the challenge of implementing new mobility concepts like Mobility as a Service (MaaS) in car-dominant societies such as Thailand. Employing an exploratory qualitative approach and Multi-Level Perspective framework, we analyze the impact of the existing automobility regime on MaaS potential in the Bangkok Metropolitan Region. The findings reveal landscape developments that reinforce car-centric transportation systems but also identify dynamics and mechanisms that could facilitate a transition towards MaaS. The study proposes interventions to encourage a shift away from private vehicle use and promote MaaS adoption, emphasizing the need for effective governance strategies. By filling a knowledge gap in understanding the interaction between automobility and emerging mobility concepts in Thailand, this research contributes valuable insights for both transport studies and socio-technical transition research. It highlights the challenges and opportunities for new mobility concepts in Southeast Asia contexts, underscoring the importance of policy interventions in steering the transition towards more sustainable mobility solutions.
本研究解决了在泰国等以汽车为主的社会实施新的移动概念(如移动即服务(MaaS))的挑战。本文采用探索性定性方法和多层次视角框架,分析了现有汽车出行制度对曼谷大都市区MaaS潜力的影响。研究结果表明,景观发展不仅加强了以汽车为中心的交通系统,而且还确定了促进向MaaS过渡的动力和机制。该研究提出了一些干预措施,以鼓励人们减少私家车的使用,促进MaaS的采用,并强调需要有效的治理策略。通过填补对泰国汽车出行和新兴出行概念之间相互作用的认识空白,本研究为交通研究和社会技术转型研究提供了有价值的见解。报告强调了东南亚地区新出行理念的挑战和机遇,强调了政策干预在引导向更可持续的出行解决方案过渡方面的重要性。
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引用次数: 0
Integrating personal rapid transit system at signalized intersections: Designing, simulation, and implication 信号交叉口集成个人快速交通系统:设计、仿真及启示
IF 2.2 Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100168
Lanhang Ye , Toshiyuki Yamamoto , Takayuki Anamoto , Kazuyuki Umiguchi , Takayuki Morikawa
Integrating emerging mobility services into existing transportation systems presents significant challenges. This study introduces an innovative mobility service model that combines Personal Rapid Transit (PRT) technology with low-speed autonomous vehicles to enhance mobility and improve first- and last-mile connectivity through on-demand, door-to-door services. To evaluate the feasibility of this model in a developed urban environment, VISSIM simulations were conducted, focusing on reallocating time and space resources at critical signalized intersections within the studied network. The analysis explored various configurations for PRT-dedicated lanes—including mid-roadway, roadside, and one-way layouts—and tested different signal timing strategies at two intersections in Kasugai, Japan. The findings highlight an optimal integration plan that ensures efficient PRT operations while minimizing disruptions to overall traffic flow. By aligning infrastructure design and signal control with the specific requirements of emerging mobility systems, this study addresses practical implementation challenges and provides actionable insights for deploying innovative mobility services.
将新兴的移动服务整合到现有的交通系统中提出了重大挑战。本研究介绍了一种创新的出行服务模式,该模式将个人快速交通(PRT)技术与低速自动驾驶汽车相结合,通过按需上门服务增强出行能力,改善第一英里和最后一英里的连通性。为了评估该模型在发达城市环境中的可行性,进行了VISSIM仿真,重点研究了研究网络中关键信号交叉口的时间和空间资源的重新分配。该分析探索了prt专用车道的各种配置,包括道路中间、路边和单向布局,并在日本Kasugai的两个十字路口测试了不同的信号定时策略。研究结果强调了一个最佳的整合计划,可以确保高效的PRT操作,同时最大限度地减少对整体交通流量的干扰。通过将基础设施设计和信号控制与新兴移动系统的具体要求相结合,本研究解决了实际实施中的挑战,并为部署创新的移动服务提供了可行的见解。
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引用次数: 0
User preferences for ride-hailing services in Japan: A stated preference analysis using best-worst scaling 日本用户对叫车服务的偏好:使用最佳-最差尺度的陈述偏好分析
IF 2.2 Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100169
Takako Tomita , Yuya Imamura , Shuichi Ohori
This study analyzes the preferences of potential users regarding Japan’s new ride-hailing services, introduced in April 2024 under a non-competitive framework designed to avoid competing with the taxi industry. These services are predominantly operated by local taxi companies and are only available during limited hours. However, their preferences within this regulatory setting remain unclear. We consider the interaction between the regulation and the preferences. Best-worst scaling was used to understand preferences related to service attributes such as fare, driver information, and availability. We found that driver information is highly valued, with a preference for daytime availability and time-based pricing over dynamic pricing. Pricing affects adoption rates. Time-based pricing and fare reductions for additional passengers are seen as ways to increase usage. Furthermore, the findings indicated a preference for rides with fewer passengers, partly due to privacy concerns and discomfort associated with sharing rides with others.
这项研究分析了潜在用户对日本新乘车服务的偏好,该服务于2024年4月在非竞争框架下推出,旨在避免与出租车行业竞争。这些服务主要由当地出租车公司经营,只在有限的时间内提供。然而,他们在这种监管环境下的偏好仍不清楚。我们考虑了监管和偏好之间的相互作用。最佳最差缩放用于理解与服务属性(如票价、驾驶员信息和可用性)相关的偏好。我们发现司机的信息是非常有价值的,他们更倾向于日间可用性和基于时间的定价,而不是动态定价。定价会影响采用率。基于时间的定价和对额外乘客的票价减免被视为提高使用率的方法。此外,调查结果还表明,人们更喜欢乘客较少的出行方式,部分原因是出于隐私方面的考虑,以及与他人拼车时的不适。
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引用次数: 0
“Does bigger mean slower?” Investigating the relationship between vessel characteristics and turnaround time “越大就意味着越慢吗?”研究船舶特性与周转时间之间的关系
IF 2.2 Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100165
Wahidul Sheikh , Khandaker Rasel Hasan , Hasibul Islam , Mohtasim Billah
This study investigates the relationship between vessel characteristics, specifically vessel type (VT), vessel size (VS), and vessel turnaround time (VTT). By analyzing data from 173 vessels that called at Chittagong Port, this study employs nonparametric Kruskal-Wallis and Dunnett T3 post-hoc tests to examine the impact of VT and VS on VTT. The results reveal significant differences in VTT across different vessel types and sizes. These findings suggest that VT and VS are critical factors influencing VTT, providing a novel theoretical framework for analyzing port performance. The study proposes that port authorities should consider vessel characteristics when formulating policies and allocating resources to ensure overall port efficiency. The proposed framework offers a valuable tool for future research and practical applications in port management, facilitating informed decision-making to enhance port efficiency.
本研究探讨了船舶特征,特别是船舶类型(VT)、船舶尺寸(VS)和船舶周转时间(VTT)之间的关系。通过分析停靠吉大港的173艘船舶的数据,本研究采用非参数Kruskal-Wallis和Dunnett T3事后检验来检验VT和VS对VTT的影响。结果显示不同血管类型和大小的VTT有显著差异。这些发现表明,VT和VS是影响VTT的关键因素,为分析端口性能提供了新的理论框架。该研究建议港口当局在制定政策和分配资源时应考虑船舶的特点,以确保港口的整体效率。建议的框架为未来港口管理的研究和实际应用提供了一个有价值的工具,促进明智的决策,以提高港口效率。
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引用次数: 0
Practical safety countermeasures for small-displacement motorcycle users in Vietnam: Findings from a focus group and in-depth interview study 越南小排量摩托车使用者的实际安全对策:来自焦点小组和深度访谈研究的结果
Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100159
Dinh Vinh Man Nguyen , Anh Tuan Vu , Veerle Ross , Tom Brijs , Geert Wets , Kris Brijs
Along with the sharp increase in motorcycles over the past two decades, traffic crashes with small-displacement motorcycles have become a significant health concern in Vietnam. This study aimed to define practical safety countermeasures for enhancing road traffic safety for motorcycle users (both motorcycle riders and pillion passengers) in Vietnam. To that purpose, a qualitative study design was implemented, including a series of focus group discussions and in-depth interviews based on a semi-structured format with stakeholders involved in motorcyclist safety. The participants of the focus group discussions include motorcycle riders, automobile drivers, bicycle/e-bike riders, motorcycle trainers, and policymakers to define countermeasures to enhance traffic safety for motorcycle riders from the viewpoints of different road user groups and the local authorities. Besides, in-depth interviews were conducted with traffic police officers to define the essential and urgent solutions for reducing traffic crashes related to motorcyclists. The solutions for the leading risky behaviors of motorcyclists include tactical and operational strategies for motorcycle riders. Countermeasures for regulators and authorities to reduce the leading risky behaviors include engineering interventions, enforcement solutions, and education and training countermeasures. Strategies to avoid collisions when motorcyclists ride in pairs or groups include strategies for attitude change of motorcycle riders when riding, the behaviors motorcyclists should have when riding in pairs or in groups, and the appropriate riding skills for motorcyclists while riding in pairs or groups. Innovative strategies for enhancing motorcycle rider safety include strategies for motorcycle users and strategies for regulators and authorities. Providing hazard avoidance training for motorcyclists is the most significant and urgent solution that participants suggested for Vietnamese regulators and authorities in enhancing motorcycle users’ safety. These findings imply that the riding training programs for motorcycle riders need to be adjusted and updated by traffic safety authorities, primarily focusing on hazard avoidance training to improve traffic safety for road users in general and motorcycle riders in particular.
随着过去二十年来摩托车数量的急剧增加,小排量摩托车造成的交通事故已成为越南一个重大的健康问题。本研究旨在确定切实可行的安全对策,以提高越南摩托车使用者(包括摩托车骑手和乘客)的道路交通安全。为此,实施了定性研究设计,包括一系列焦点小组讨论和基于半结构化格式的深入访谈,涉及摩托车手安全的利益相关者。焦点小组讨论的参与者包括摩托车骑手、汽车司机、自行车/电动自行车骑手、摩托车教练和政策制定者,从不同道路使用者群体和地方当局的角度出发,制定提高摩托车骑手交通安全的对策。此外,我们与交通警务人员进行了深入访谈,以确定减少与电单车有关的交通意外的必要和紧急解决方案。摩托车手主要危险行为的解决方案包括摩托车手的战术和操作策略。监管机构和当局减少主要风险行为的对策包括工程干预、执法解决方案以及教育和培训对策。摩托车双人或组团骑行时避免碰撞的策略包括摩托车手在骑行时的态度改变策略、摩托车手在双人或组团骑行时应具备的行为以及摩托车手在双人或组团骑行时应具备的骑行技巧。加强摩托车骑手安全的创新战略包括针对摩托车使用者的战略和针对监管机构和当局的战略。为摩托车手提供避险培训是与会者建议越南监管机构和当局加强摩托车使用者安全的最重要和最紧迫的解决方案。这些发现表明,交通安全当局需要调整和更新摩托车骑手的骑行培训计划,主要集中在避免危险的培训上,以提高道路使用者特别是摩托车骑手的交通安全。
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引用次数: 0
Walking tours: A tool for advocacy and neighborhood recreation and tourism appreciation 徒步旅行:一种宣传、社区娱乐和旅游欣赏的工具
Pub Date : 2025-01-01 DOI: 10.1016/j.eastsj.2025.100160
Marie Danielle V. Guillen, Edieser Dela Santa
Using the lens of intersectional equity, the paper investigates the role of walking tours as a means of advocating for better pedestrian experience and local tourism appreciation. Due to the exploratory nature of the study, a qualitative case study approach using document analysis was adopted. The case of advocacy walks such as Jane's Walk, and local tourism walks such as the school-led tourism walk in the urban settings of the Philippines was explored. The findings show how the context and the social processes involved in walking tours influence intersecting effects of age, disability, and gender but are not generally considered in itinerary planning. The paper concludes that walking using Crenshaw's intersectionality approach could be applied to amplify the advocacy and could be utilized as an initial tool for neighborhood recreation and tourism appreciation and notes the value of a qualitative approach for the needed policy and planning change.
利用交叉公平的视角,本文研究了步行旅游作为倡导更好的步行体验和当地旅游欣赏的一种手段的作用。由于研究的探索性,我们采用了文献分析的定性案例研究方法。对倡导步行(如简氏步行)和当地旅游步行(如菲律宾城市环境中由学校主导的旅游步行)的案例进行了探讨。研究结果显示了徒步旅行的环境和社会过程如何影响年龄、残疾和性别的交叉效应,但在行程规划中通常没有考虑到这一点。本文的结论是,使用Crenshaw的交叉性方法步行可以扩大宣传,可以用作社区娱乐和旅游欣赏的初始工具,并注意到定性方法对所需政策和规划变化的价值。
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引用次数: 0
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Asian Transport Studies
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