Conceptualizing disability accommodation device acceptance by workgroups through a sociomaterial lens

Mukta Kulkarni, David C. Baldridge, Michele Swift
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Abstract

PurposeThe provision of accommodation devices is said to aid organizational inclusion of employees with a disability. However, devices that are meant to enable might only partially facilitate productivity, independence, and social inclusion if these devices are not accepted by the user's workgroup. The authors outline a conceptual model of accommodation device acceptance through a sociomaterial lens to suggest conditions influencing workgroup device acceptance.Design/methodology/approachTo build the model, the authors draw upon the sociomateriality and disability literature to frame accommodation devices as experienced in ongoing interactions, representing the goals, feelings, and interpretations of specific workgroups. The authors also unpack attributes of devices—instrumentality, aesthetics, and symbolism—and propose how each of these can pattern social conduct to influence device acceptance. The authors then draw upon the disability literature to identify attributes of workgroups that can be expected to amplify or diminish the effect of device attributes on device acceptance in that workgroup.FindingsThe conceptualization, which the authors illustrate with examples particular to visual impairment, presents implications for who and what serves as a gatekeeper to accommodation device acceptance and thereby workgroup inclusion.Originality/valuePrior research has focused on conditions under which devices are requested by users or made available by organizations, undergirded by the assumption that devices are well-specified once provided and that they operate relatively predictably when used in various workgroups. The authors focus instead on what happens after the device is provided and highlight the complex and dynamic interaction between an accommodation device and the workgroup, which influences device and user acceptance.
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从社会材料的角度概念化工作组对残疾人便利设备的接受程度
目的提供便利设施据说有助于组织包容残疾员工。然而,如果这些设备不被用户的工作组接受,那么这些设备可能只是部分地促进了生产力、独立性和社会包容性。作者通过社会材料视角概述了调节装置接受度的概念模型,以建议影响工作组设备接受度的条件。设计/方法/方法为了建立模型,作者借鉴了社会物质和残疾文献,将适应设备作为持续互动的经验,代表了特定工作组的目标、感受和解释。作者还分析了设备的属性——工具性、美学和象征主义——并提出了这些属性如何影响社会行为来影响设备的接受度。然后,作者利用残疾文献来确定工作组的属性,这些属性可以放大或减少工作组中设备属性对设备接受度的影响。研究结果作者用视觉障碍的具体例子说明了这一概念,提出了谁和什么是辅助装置接受度和工作组纳入的看门人的含义。原创性/价值先验研究的重点是用户请求设备或组织提供设备的条件,其假设基础是设备一旦提供就被明确规定,并且在各种工作组中使用时它们的操作相对可预测。相反,作者关注的是设备提供后发生的事情,并强调了调节设备和工作组之间复杂而动态的相互作用,这影响了设备和用户的接受程度。
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