The Organizational Commitment of Different Generations-A Study on Cabin Crew

Abstract

The aim of this study is to investigate the organizational commitments of flight attendants of different generations who work in airline companies operating in Turkey. The analysis stage of the study, a questionnaire was offered to 351 people, who work as flight attendants in the public and private airline companies operating in Turkey, and a study to identify the levels of organizational commitment in terms of generational differences was conducted. The method of data collection using questionnaire, which was considered the most suitable method for the context of the study based on the literature search, was used. The questionnaire includes, in addition to the demographic information, questions which would support the main and sub-hypotheses and Organizational Commitment Questionnaire by Allen and Meyer (1984) to measure organizational commitment level. With the study, generational differences of the flight attendants who work in airline companies were studied within the scope of affective commitment, continuance commitment and normative commitment dimensions, which are the sub-dimensions of organizational commitment. Data were analysed using SPSS 21.0 software. The concept of organizational commitment is analysed based on these variables: sub-dimensions of organizational commitment, generational differences, gender, marital status, educational status and the duration of working in the industry. In the analyses, in addition to the descriptive statistics, t-test and unidirectional analysis of variance methods were used. At the end of the study, differences were observed among the organizational commitment sub-dimensions of the flight attendants working in airline companies in terms of generational differences.