PERCEIVED CORRELATION BETWEEN COMMUNICATION STYLES AND INTERPERSONAL CONFLICT RESOLUTION AMONG INTERNATIONAL STUDENTS IN MALAYSIA

Abstract

Background and Purpose: A good and fulfilling relationship among individuals from distinct cultural backgrounds depends on effective communication. This research examined the perceived relationship between communication styles and interpersonal conflict resolution among international students in Malaysian universities.   Methodology: The study employed a cross-sectional survey in which self-developed structured questionnaires were used to gather data from a random sample of 324 international students in 15 higher institutions across Kuala Lumpur, Malaysia. The data were analyzed using multiple regression analysis.   Findings: The findings of this study revealed a significant positive relationship between communication styles and interpersonal conflict resolution among international students. Specifically, passive, passive-aggressive, and assertive communication styles have a significant positive relationship with conflict resolution. However, the aggressive communication style exerts an insignificant effect on conflict resolution with a t-value of 0.734 and a P-value of 0.463. Thus, the students generally believe this style does not help to resolve interpersonal conflict. These outcomes suggest the students’ readiness for cultivating a peaceful learning environment.   Contributions: This study provides relevant information that can help educational decision-makers to strengthen cross-cultural collaboration among international students in the Malaysian context. This valuable information can also facilitate successful academic, professional, and social cooperation.   Keywords: Cross-cultural relationship, interpersonal conflict resolution, communication styles, international students, Malaysia.   Cite as: Mohammed, S., Nasidi, Q. Y., Muhammed, M. U., Umar, M. M., & Hassan, I. (2023). Perceived correlation between communication styles and interpersonal conflict resolution among international students in Malaysia. Journal of Nusantara Studies, 8(2), 352-372. http://dx.doi.org/10.24200/jonus.vol8iss2pp352-372