Conceptual Model of a Quality Assurance System in Higher Education

Abstract

Higher education institutions operate in an extremely dynamic and competitive environment. They are subject to numerous regulations on which their status, rating and funding depend. The use of a specialized software system to support external and internal quality assurance procedures provides a significant advantage. The article proposes a model of software ecosystem for quality assurance of higher education. It is based on the successful experience of the authors in building COMPASS software application, successfully used in many accreditation procedures at the University of Plovdiv. The proposed model expands COMPASS by adding new components - Register of Services, University Document Repository and Register of Units and Users. They aim to unify the process of automated extraction and analysis of quality data from existing university software systems with guaranteed access control.