Perceived creepiness in response to smart home assistants: A multi-method study

IF 20.1 1区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE International Journal of Information Management Pub Date : 2023-11-01 DOI:10.1016/j.ijinfomgt.2023.102720
Stefan Raff , Stefan Rose , Tin Huynh
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Abstract

Smart home assistants (SHAs) have gained a foothold in many households. Although SHAs have many beneficial capabilities, they also have characteristics that are colloquially described as creepy – a fact that may deter potential users from adopting and utilizing them. Previous research has examined SHAs neither from the perspective of resistance nor the perspective of creepiness. The present research addresses this gap and adopts a multi-method research design with four sequential studies. Study 1 serves as a pre-study and provides initial exploratory insights into the concept of creepiness in the context of SHAs. Study 2 focuses on developing a measurement instrument to assess perceived creepiness. Study 3 uses an online experiment to test the nomological validity of the construct of creepiness in a larger conceptual model. Study 4 further elucidates the underlying behavioral dynamics using focus group analysis. The findings contribute to the literature on the dark side of smart technology by analyzing the triggers and mechanisms underlying perceived creepiness as a novel inhibitor to SHAs. In addition, this study provides actionable design recommendations that allow practitioners to mitigate end users’ potential perceptions of creepiness associated with SHAs and similar smart technologies.

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对智能家居助手的反应:一项多方法研究
智能家居助手(sha)已经在许多家庭中站稳了脚跟。尽管sha有许多有益的功能,但它们也有一些被口头描述为令人毛骨悚然的特性——这一事实可能会阻止潜在用户采用和利用它们。以前的研究既没有从抵抗的角度也没有从令人毛骨悚然的角度来检验SHAs。本研究解决了这一空白,采用了多方法的研究设计,包括四个顺序研究。研究1作为一个预研究,并提供了初步的探索性见解毛骨悚然的概念在shaas的背景下。研究2的重点是开发一种测量仪器来评估感知毛骨悚然。研究3使用在线实验在更大的概念模型中检验毛骨悚然结构的法效度。研究4使用焦点小组分析进一步阐明了潜在的行为动力学。这些发现通过分析被感知的恐怖作为一种新的sha抑制剂的触发因素和机制,为智能技术黑暗面的文献做出了贡献。此外,本研究还提供了可操作的设计建议,使从业者能够减轻最终用户对与sha和类似智能技术相关的令人毛骨悚然的潜在感知。
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来源期刊
International Journal of Information Management
International Journal of Information Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
53.10
自引率
6.20%
发文量
111
审稿时长
24 days
期刊介绍: The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include: Comprehensive Coverage: IJIM keeps readers informed with major papers, reports, and reviews. Topical Relevance: The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues. Focus on Quality: IJIM prioritizes high-quality papers that address contemporary issues in information management.
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