{"title":"Perceived creepiness in response to smart home assistants: A multi-method study","authors":"Stefan Raff , Stefan Rose , Tin Huynh","doi":"10.1016/j.ijinfomgt.2023.102720","DOIUrl":null,"url":null,"abstract":"<div><p>Smart home assistants (SHAs) have gained a foothold in many households. Although SHAs have many beneficial capabilities, they also have characteristics that are colloquially described as creepy – a fact that may deter potential users from adopting and utilizing them. Previous research has examined SHAs neither from the perspective of resistance nor the perspective of creepiness. The present research addresses this gap and adopts a multi-method research design with four sequential studies. Study 1 serves as a pre-study and provides initial exploratory insights into the concept of creepiness in the context of SHAs. Study 2 focuses on developing a measurement instrument to assess perceived creepiness. Study 3 uses an online experiment to test the nomological validity of the construct of creepiness in a larger conceptual model. Study 4 further elucidates the underlying behavioral dynamics using focus group analysis. The findings contribute to the literature on the dark side of smart technology by analyzing the triggers and mechanisms underlying perceived creepiness as a novel inhibitor to SHAs. In addition, this study provides actionable design recommendations that allow practitioners to mitigate end users’ potential perceptions of creepiness associated with SHAs and similar smart technologies.</p></div>","PeriodicalId":48422,"journal":{"name":"International Journal of Information Management","volume":null,"pages":null},"PeriodicalIF":20.1000,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0268401223001019/pdfft?md5=ae75b1a3b32315f52820d0c3ff923348&pid=1-s2.0-S0268401223001019-main.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Information Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0268401223001019","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
Smart home assistants (SHAs) have gained a foothold in many households. Although SHAs have many beneficial capabilities, they also have characteristics that are colloquially described as creepy – a fact that may deter potential users from adopting and utilizing them. Previous research has examined SHAs neither from the perspective of resistance nor the perspective of creepiness. The present research addresses this gap and adopts a multi-method research design with four sequential studies. Study 1 serves as a pre-study and provides initial exploratory insights into the concept of creepiness in the context of SHAs. Study 2 focuses on developing a measurement instrument to assess perceived creepiness. Study 3 uses an online experiment to test the nomological validity of the construct of creepiness in a larger conceptual model. Study 4 further elucidates the underlying behavioral dynamics using focus group analysis. The findings contribute to the literature on the dark side of smart technology by analyzing the triggers and mechanisms underlying perceived creepiness as a novel inhibitor to SHAs. In addition, this study provides actionable design recommendations that allow practitioners to mitigate end users’ potential perceptions of creepiness associated with SHAs and similar smart technologies.
期刊介绍:
The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include:
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IJIM keeps readers informed with major papers, reports, and reviews.
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The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues.
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IJIM prioritizes high-quality papers that address contemporary issues in information management.