Reputation Reminders: When do Eye Cues Promote Prosocial Behavior?

Abstract

The watching eyes effect has gained significant attention in recent years both from scientists and from policy makers and professionals in the field. The phenomenon posits that the mere presence of eye cues can promote prosocial behavior. However, there is a growing debate about the generality of the effect across various measures and contexts. This review seeks to combine various distinct -and formerly isolated- perspectives by identifying four key components for effective interventions based on the watching eyes effect: Anonymity, crowdedness, costs, and exposure. Eye cues need to reduce perceived anonymity, be placed in non-crowded places, target low-cost prosocial acts and appear for a short amount of time. Next to these conditions, we discuss implications for other cues to reputation and recommend directions that will stimulate further research and applications in society.