"When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff": Correction.

IF 5.9 1区 心理学 Q1 PSYCHOLOGY, APPLIED Journal of Occupational Health Psychology Pub Date : 2023-06-01 DOI:10.1037/ocp0000336
Jean-Nicolas Reyt, Dorit Efrat-Treister, Daniel Altman, Chen Shapira, Arie Eisenman, Anat Rafaeli
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Abstract

Reports an error in "When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff" by Jean-Nicolas Reyt, Dorit Efrat-Treister, Daniel Altman, Chen Shapira, Arie Eisenman and Anat Rafaeli (Journal of Occupational Health Psychology, 2022[Feb], Vol 27[1], 164-178). In the original article, changes were needed to the labels under the images in the Appendix. Personal media were mistakenly labeled as public and vice versa. The four legends, from left to right, top to bottom, should be "Low crowding, public medium," "Low crowding, personal medium," "High crowding, public medium," and "High crowding, personal medium." The results and conclusions are unchanged. The online version of this article has been corrected. (The following abstract of the original article appeared in record 2022-30403-003). Crowded waiting areas are volatile environments, where seemingly ordinary people often get frustrated and mistreat frontline staff. Given that crowding is an exogenous factor in many industries (e.g., retail, healthcare), we suggest an intervention that can "massage" outsiders' perceptions of crowding and reduce the mistreatment of frontline staff. We theorize that providing information for outsiders to read while they wait on a personal medium (e.g., a leaflet, a smartphone) reduces their crowding perceptions and mistreatment of frontline staff, compared to providing the same information on a public medium (e.g., poster, wall sign). We report two studies that confirm our theory: A field experiment in Emergency Departments (n = 939) and an online experiment simulating a coffee shop (n = 246). Theoretical and managerial implications are discussed. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

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“当媒体按摩感知:个人(与公共)信息展示减少拥挤的感知和外部对一线员工的虐待”:更正。
由Jean-Nicolas Reyt, Dorit Efrat-Treister, Daniel Altman, Chen Shapira, Arie Eisenman和Anat Rafaeli撰写的“当媒介影响感知:个人(与公共)信息展示减少拥挤感知和外部人员对一线员工的虐待”(《职业健康心理学杂志》,2022年[2],Vol 27[1], 164-178)。在原文中,需要修改附录中图片下的标签。个人媒体被误认为是公共媒体,反之亦然。这四个图例,从左到右,从上到下,应该是"低拥挤,公共媒体" "低拥挤,个人媒体" "高拥挤,公共媒体"和"高拥挤,个人媒体"结果和结论不变。本文的在线版本已被更正。(以下原文摘要出现在记录2022-30403-003)拥挤的等候区是一个不稳定的环境,在那里看似普通的人经常感到沮丧和虐待一线工作人员。鉴于拥挤是许多行业(如零售、医疗保健)的外生因素,我们建议采取干预措施,“按摩”外部人员对拥挤的看法,减少对一线员工的虐待。我们的理论是,与在公共媒体(如海报、墙牌)上提供相同的信息相比,在外人等待时为他们提供个人媒体(如传单、智能手机)的信息可以减少他们的拥挤感和对一线员工的虐待。我们报告了两项证实我们理论的研究:急诊部门的现场实验(n = 939)和模拟咖啡店的在线实验(n = 246)。讨论了理论和管理意义。(PsycInfo数据库记录(c) 2023 APA,版权所有)。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.20
自引率
5.90%
发文量
46
期刊介绍: Journal of Occupational Health Psychology offers research, theory, and public policy articles in occupational health psychology, an interdisciplinary field representing a broad range of backgrounds, interests, and specializations. Occupational health psychology concerns the application of psychology to improving the quality of work life and to protecting and promoting the safety, health, and well-being of workers. This journal focuses on the work environment, the individual, and the work-family interface.
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