Investigating Students' Satisfaction with Online Collaborative Learning During the COVID-19 Period: An Expectation-Confirmation Model.

IF 3.6 4区 管理学 Q2 MANAGEMENT Group Decision and Negotiation Pub Date : 2023-01-01 Epub Date: 2023-04-15 DOI:10.1007/s10726-023-09829-x
Xusen Cheng, Ying Bao, Bo Yang, Sihua Chen, Yiting Zuo, Mikko Siponen
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引用次数: 1

Abstract

The recent outbreak of COVID-19 posed discontinuous disruption to traditional learning modes worldwide. In order to keep social distance, online collaborative learning has become a necessity during the pandemic. However, our understanding of students' well-being and satisfaction with online collaborative learning is limited, especially during the COVID-19 period. Leveraging expectation confirmation theory, this study focuses on the triggers and inhibitors of students' cognitive load during online collaborative learning process and their subsequent satisfaction with the learning mode during the pandemic. We used a mixed-method approach in this study. We conducted a qualitative study with interview data and a quantitative study with surveys. The results indicate several psychological and cognitive antecedents of students' cognitive load during online collaborative learning. Findings also indicate that a high level of cognitive load will decrease students' perceived usefulness of the online learning platform and expectation confirmation, thus leading to a low level of satisfaction with online collaborative learning. This study can provide theoretical and practical implications for a better understanding of online student groups' satisfaction with online collaborative learning during the COVID-19 period.

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新冠肺炎期间学生对在线协作学习的满意度调查:一个期望-确认模型。
最近爆发的新冠肺炎对全球传统学习模式造成了不连续的破坏。为了保持社交距离,在疫情期间,在线协作学习已成为必要。然而,我们对学生对在线协作学习的幸福感和满意度的理解是有限的,尤其是在新冠肺炎期间。利用期望确认理论,本研究重点关注学生在在线协作学习过程中认知负荷的触发因素和抑制因素,以及他们随后对疫情期间学习模式的满意度。我们在这项研究中采用了混合方法。我们用访谈数据进行了定性研究,用调查进行了定量研究。研究结果表明,在线协作学习中学生认知负荷的几个心理和认知前因。研究结果还表明,高水平的认知负荷会降低学生对在线学习平台的感知有用性和期望确认,从而导致对在线协作学习的满意度较低。这项研究可以为更好地理解新冠肺炎期间在线学生群体对在线协作学习的满意度提供理论和实践启示。
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来源期刊
CiteScore
5.70
自引率
6.70%
发文量
32
期刊介绍: The idea underlying the journal, Group Decision and Negotiation, emerges from evolving, unifying approaches to group decision and negotiation processes. These processes are complex and self-organizing involving multiplayer, multicriteria, ill-structured, evolving, dynamic problems. Approaches include (1) computer group decision and negotiation support systems (GDNSS), (2) artificial intelligence and management science, (3) applied game theory, experiment and social choice, and (4) cognitive/behavioral sciences in group decision and negotiation. A number of research studies combine two or more of these fields. The journal provides a publication vehicle for theoretical and empirical research, and real-world applications and case studies. In defining the domain of group decision and negotiation, the term `group'' is interpreted to comprise all multiplayer contexts. Thus, organizational decision support systems providing organization-wide support are included. Group decision and negotiation refers to the whole process or flow of activities relevant to group decision and negotiation, not only to the final choice itself, e.g. scanning, communication and information sharing, problem definition (representation) and evolution, alternative generation and social-emotional interaction. Descriptive, normative and design viewpoints are of interest. Thus, Group Decision and Negotiation deals broadly with relation and coordination in group processes. Areas of application include intraorganizational coordination (as in operations management and integrated design, production, finance, marketing and distribution, e.g. as in new products and global coordination), computer supported collaborative work, labor-management negotiations, interorganizational negotiations, (business, government and nonprofits -- e.g. joint ventures), international (intercultural) negotiations, environmental negotiations, etc. The journal also covers developments of software f or group decision and negotiation.
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