Preference and expectation analysis of passengers in the International Airport Kraków–Balice

The number of passengers using airport services increases constantly. One of the most important factors driving the Polish air transport market is the development of low-cost carriers, which have currently a large market share, especially it concerns regional airports. Also it should be remembered that, as Poland started to be a member of the European Union, the air traffic has grown rapidly. It resulted in numerous investments in infrastructure, such as the creation of modem passenger terminals, access roads, parking lots, runways, aprons and modern systems navigation. At present, the system of civil airports in Poland consists of 15 units, which are competing with each other to get more passengers. Therefore, the purpose of the presented study was to analyze the preferences and expectations of passengers of the International Airport Kraków in relation to the airport itself as a main origin/ final destination point of travel by air transport and in relation to airlines operating at this airport. This analysis was based on factors, which determine passengers’ choice.