E. N. Desyatirikova, O. Kuripta, Y. Stroganova, I. P. Abrosimov
{"title":"基于统计聚合和分解方法的IT服务质量管理","authors":"E. N. Desyatirikova, O. Kuripta, Y. Stroganova, I. P. Abrosimov","doi":"10.1109/ITMQIS.2017.8085871","DOIUrl":null,"url":null,"abstract":"The task of minimizing the costs of providing IT services, as a task of optimizing control actions on quality indicators, was solved. An Statistical Aggregation and Decomposition approach was developed to study the quality of IT services on the basis of multiple regression and autoregression of the integrated moving average, in which these methods were jointly used to predict the components of the aggregated quality indicator.","PeriodicalId":231514,"journal":{"name":"2017 International Conference \"Quality Management,Transport and Information Security, Information Technologies\" (IT&QM&IS)","volume":"231 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"13","resultStr":"{\"title\":\"Quality management in IT service management based on statistical aggregation and decomposition approach\",\"authors\":\"E. N. Desyatirikova, O. Kuripta, Y. Stroganova, I. P. Abrosimov\",\"doi\":\"10.1109/ITMQIS.2017.8085871\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The task of minimizing the costs of providing IT services, as a task of optimizing control actions on quality indicators, was solved. An Statistical Aggregation and Decomposition approach was developed to study the quality of IT services on the basis of multiple regression and autoregression of the integrated moving average, in which these methods were jointly used to predict the components of the aggregated quality indicator.\",\"PeriodicalId\":231514,\"journal\":{\"name\":\"2017 International Conference \\\"Quality Management,Transport and Information Security, Information Technologies\\\" (IT&QM&IS)\",\"volume\":\"231 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2017-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"13\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2017 International Conference \\\"Quality Management,Transport and Information Security, Information Technologies\\\" (IT&QM&IS)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ITMQIS.2017.8085871\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2017 International Conference \"Quality Management,Transport and Information Security, Information Technologies\" (IT&QM&IS)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ITMQIS.2017.8085871","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Quality management in IT service management based on statistical aggregation and decomposition approach
The task of minimizing the costs of providing IT services, as a task of optimizing control actions on quality indicators, was solved. An Statistical Aggregation and Decomposition approach was developed to study the quality of IT services on the basis of multiple regression and autoregression of the integrated moving average, in which these methods were jointly used to predict the components of the aggregated quality indicator.
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