以人为本的虚拟人移动健康干预自杀预防设计

S. Mozgai, A. Rizzo, Arno Hartholt
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摘要

解决退伍军人重大的精神和身体保健需求需要创新战略,以增加获得循证护理的机会。将虚拟人(VH)代理集成到移动健康(mHealth)应用程序中,为克服与自杀预防相关的障碍并与退伍军人建立联系提供了一个有希望的机会。战斗伙伴(BB)项目被设想为一个移动健康和自杀预防应用程序,为退伍军人提供一个始终可用的资源,并由一个引人入胜和支持性的对话VH代理。以人为本的设计在所有互动的发展中都是必不可少的,这些互动集中在(1)个性化、(2)自我监控、(3)挖掘、(4)建议和(5)专业知识等说服策略上。退伍军人可以在日常检查期间与BB VH互动,了解心理健康和保健策略,参与互动活动,提高对其当前状态的自我意识,并在自杀危机时期建立和工作安全计划。BB旨在为退伍军人提供方便的自杀预防生态系统,在该生态系统中,大量基于证据的干预措施将通过基于虚拟化身的计算机对话系统以一种非污名化的方式提供,利用各种多模态语言线索,如文本、语音、动画面部表情和手势与用户交互。本文探讨了我们以人为中心的BB功能集设计过程,以针对社会隔离和孤独的负面影响,挑战退伍军人医疗保健和自杀预防的条件。
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Human-Centered Design for a Virtual Human led mHealth Intervention for Suicide Prevention
Addressing the significant mental and physical healthcare needs of Veterans requires innovative strategies to enhance access to evidence-based care. The integration of Virtual Human (VH) agents into Mobile Health (mHealth) applications presents a promising opportunity to overcome barriers associated with suicide prevention and connect with Veterans. The Battle Buddy (BB) project was conceived as a mobile wellness and suicide prevention application, empowering Veterans with an always-available resource concierged by an engaging and supportive conversational VH agent. Human-centered design is essential in the development of all interactions focused on the persuasive strategies of (1) personalization, (2) self-monitoring, (3) tunneling, (4) suggestion, and (5) expertise. Veterans can interact with the BB VH during daily check-ins, learn about mental health and wellness strategies, participate in interactive activities, increase self-awareness of their current status, and build and work safety plans in times of suicidal crisis. BB is designed to provide the Veteran with easy access to a suicide prevention ecosystem in which a wealth of evidenced-based interventions will be delivered in a non-stigmatizing fashion by a computer-based dialogue system with virtual embodiment, utilizing various multi-modal language cues such as text, speech, animated facial expressions, and gestures to interact with users. This paper explores our human-centered design process for the BB feature set to target the negative effects of social isolation and loneliness, conditions that challenge Veteran healthcare and suicide prevention.
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