国内旅游企业负责人活动领域管理冲突的成因及预防

Oleg Udovitsa, S. Shekera
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引用次数: 0

摘要

这项工作的目的是确定管理者之间冲突的原因,冲突局势的发展阶段以及在提供旅游服务领域的企业行政冲突的解决方案。据此,有必要解决以下任务:确定管理冲突的后果,解释冲突解决过程的各个阶段,并确定引发冲突的目标。方法论。为了实现这一研究目标,本文采用了综合的、系统的研究方法,结合了一般的科学方法和特殊的科学方法,如形式逻辑、分析与系统化、概括法、文献法和比较法。在研究过程中,我们使用了有关企业冲突解决问题的文献资料。现有的统计资料已经整理出来。已经确定的是,管理冲突与任何其他类型的具有特征的冲突一样,经历了所有相同的生命周期阶段。据调查,如果不解决经营上的矛盾,将会带来灾难性的后果。在提供旅游服务的领域,其主要工作是不断沟通,管理冲突的产生主要是由于领导者自己的野心,因为对信息的感知不足等。研究发现,在旅游企业中,由于信息传递的不正确,可能会产生冲突,因为它经历了“扭曲”(即对真实信息的扭曲)或“过滤”(即以不重要的信息代替重要的数据或遗漏重要的信息,认为它不重要)的过程。可以而且应该通过实施预防冲突战略来预防冲突。本研究的科学新颖之处在于将管理层面的冲突理论应用于旅游部门,以解决由此产生的沟通问题。本研究的现实意义在于管理者必须了解冲突的理论,为了冲突而预防冲突,并以积极的后果来解决冲突。研究材料可用于本课题的进一步研究,并可用于高等院校073“管理”专业和242“旅游”专业在管理学科和冲突管理基础研究方面的培训过程,以创造和再现解决管理人员集体工作中的冲突情况的特殊技能。
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CAUSES AND PREVENTION OF MANAGEMENT CONFLICTS IN THE FIELD OF ACTIVITY OF HEADS OF DOMESTIC ENTERPRISES OF THE TOURIST BUSINESS
The purpose of this work is to determine the causes of conflicts among managers, stages of development of a conflict situation and the solution of administrative conflicts at enterprises in the field of providing tourism services. In accordance with this, it is necessary to solve the following task: to identify the consequences of managerial conflicts, to explain the stages of the conflict resolution process, and also to identify the goals that provoke a conflict. Methodology. To solve this research goal, an integrated and systematic approach was used based on general scientific and special methods, such as formal logic, analysis and systematization, generalization, literary and comparative methods. In the course of the study, we used literary sources on issues of conflict resolution at enterprises. The available statistical materials have been worked out. Results. It has been established that a managerial conflict goes through all the same life cycle stages as any other type of conflict with characteristic features. It was revealed that managerial conflicts have devastating consequences if they are not resolved. In the field of providing tourism services, where the main job is constant communication, managerial conflicts arise primarily because of the leaders' own ambitions, because of inadequate perception of information, and the like. It was revealed that at the enterprises of the tourism business possible conflicts due to incorrect transmission of information, since it goes through the process of "distortion" (that is, distortion of real information) or "filtering" (that is, replacing important data with unimportant or omission of important information, considering it unimportant ). Conflicts can and should be prevented by implementing a conflict prevention strategy. The scientific novelty of the study lies in the adaptation of the theory of conflict at the managerial level to the tourism sector in order to solve communication problems that arise. The practical significance of the study lies in the fact that managers must know the theory of conflicts, prevent in order to conflict, and also resolve with positive consequences. The research materials can be used for further research on this topic and in the process of training in higher educational institutions for specialties 073 "Management" and 242 "Tourism" in the study of management disciplines and the basics of conflict management in order to create and reproduce special skills for resolving conflict situations in work collectives among managers.
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