Evaluasi Kinerja Angkutan Bus Antar Kota Dalam Provinsi Trayek Ogan Komering Ilir – Palembang

Transportation is the process of moving an object including inanimate or living objects from one place to another. By using a vehicle driven by humans or machines. Transportation is also used to make it easier for humans to carry out their daily activities. Services and facilities will be one of the supporters in the use of mass transportation. This study aims to analyze the characteristics of AKDP bus users and the level of passenger satisfaction. Method The sampling technique used by the researcher is accidental sampling. From the results of the analysis based on performance parameters that the bus route city transportation is good based on the 4 parameters analyzed, including the load factor at the morning peak hour of 54.42% and 51.75% during the afternoon peak hour. This is classified as good according to the regulation of the Director General of Land Transportation in 2002. In terms of travel speed during peak hour in the morning it is 19.83 KM/hour and during peak hour in the afternoon it is 20.05 KM/hour. Based on the regulation of the Director General of Land Transportation in 2002, the standard average vehicle frequency is 4-6 vehicles per hour, where on this route the frequency of public transport buses during peak hour in the morning is 4 vehicles/hour and during peak hour in the afternoon it is 4 vehicles/hour . And based on the results of the questionnaire that had been given to passengers as many as 20 samples, it was found that the passenger transfer rate on the Palembang - Tulung