The Prospective Flight Attendants’ English Language Needs

This study concentrates on having frame of reference from the academicians, stakeholders, practitioners, and students of flight attendant school, as an attempt to understand their needs of specific language skills. The data were acquired through questionnaires for the 103 trainees and interviews for three instructors, two stakeholders, and five practitioners. The analysis of data is based on the interpretation of the results of questionnaire and supported by the interview results. The research revealed the participants’ viewpoints of English language, their goals of learning English, language skills, current and target proficiencies, difficulties in learning English, preferred topics or themes, required language functions (expressions), and roles of the students and instructor. The findings of this study can be used as an insightful input to aviation language instructors, material developers, and stakeholder for providing numerous perspectives and resources in assisting the progress of prospective flight attendant’s skill development, job qualification, and language