{"title":"产品质量分析(QFD):客户声音生产优质服务(印尼铁路案例研究)","authors":"Sabihaini Sabihaini, Andik Yulianto","doi":"10.25105/MRBM.V3I2.8102","DOIUrl":null,"url":null,"abstract":"OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.","PeriodicalId":446781,"journal":{"name":"Media Riset Bisnis & Manajemen","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-10-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia)\",\"authors\":\"Sabihaini Sabihaini, Andik Yulianto\",\"doi\":\"10.25105/MRBM.V3I2.8102\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.\",\"PeriodicalId\":446781,\"journal\":{\"name\":\"Media Riset Bisnis & Manajemen\",\"volume\":\"42 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-10-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Media Riset Bisnis & Manajemen\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.25105/MRBM.V3I2.8102\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Media Riset Bisnis & Manajemen","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.25105/MRBM.V3I2.8102","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
ANALISIS QUALITY FUNCTION DEPLOYMENT (QFD) : THE VOICE OF CUSTOMER UNTUK MENGHASILKAN KUALITAS JASA (Studi kasus pada PT. Kereta Api Indonesia)
OFD analysis applied in industrial manufacture is emphasizing the use of matrix approach. On the other hand, QFD analysis in the service sectors is utilizing the combination of Service Quality (Serqual) Dimensions and QFD itself. This combination will come up with a result of a House of Service Quality (HOSQ) Approach. Based on the result of QFD analysis by con- stucting the House of Quality, it was found that mostof the consumer attributes concemed as importantand mostimportant.
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