Centurion General Insurance Company

The case concerns a situation where a manager finds that a candidate for the new position of supervisor for the Sports and Recreation Centre in the housing colony of the company is someone with whom she has a troubling history. She approaches the General Manager, HR and shares the details of her experiences and her concerns about this person's candidature, requesting that the candidate’s case not be processed further. She presents it as a serious matter with a potential threat to vulnerable women and young girls as the position involves close engagement with the residents of the colony. She provides details of her first-hand experience and familiarity with the candidate to build credibility for her position. However, the boss dismisses her concerns, reminding her that it was all in the past and advises her to move on. She requests him to consult the members of the Executive Committee of the Residents’ Association before taking a decision. He agrees to do so and sends an email to the team. She finds that he treats her concerns summarily in his email and frames the issue very differently from her, presenting a simple choice between two options. The HR manager is worried and wonders if there is anything she can do in the matter. The context would help generate discussion relating to persuasion, framing and managerial communication challenges.