DEMANDS FOR RESOURCES MOBILIZATION SERVICE AMONG IN-PATIENTS AT THE GENERAL HOSPITAL OF TIEN GIANG CENTER, VIETNAM, AND ASSOCIATED FACTORS

Most in-patients are dealing with financial problems in the hospital. This problem could affect the psychological problem of the in-patients and the process of medical examination and treatment in the hospital. The objectives of this study were to estimate the demands of resource mobilization service and to examine several associated factors among in-patients at the General Hospital of Tien Giang Center. A cross-sectional study design was chosen; the study was conducted on 196 in-patients, and 8 in-depth interviews. The results of the study showed that in-patients had a high demand for resource mobilization services (over 90%). In the univariate regression models, significant factors associated with this demand were living area, economic condition, and the number of treatments. To meet in-patients' satisfaction, the hospital needs to promote resource mobilization based on these associated factors.