在线大规模定制流程中的流体验与消费者支付意愿

Nur Ozer Canarslan, Gulfidan Baris
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引用次数: 1

摘要

本研究旨在探讨产品设计过程中的感知产品价值和流动体验对在线大规模定制中用户支付意愿和购买概率的影响。参与者被要求在一个定制鞋的网站上根据自己的品味设计鞋子。在设计体验之后,参与者被要求完成问卷调查。分析表明,流动体验通过大规模定制产品感知价值的中介作用,对消费者WTP产生直接影响,对购买概率产生间接影响。此外,在分析中发现大规模定制产品的感知价值对购买概率有显著影响,而对WTP没有影响。
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Flow Experience and Consumer Willingness to Pay in Online Mass Customization Processes
This research aims to identify the effects of perceived product value and flow experience during product design on willingness to pay (WTP) and purchase probability in online mass customization. The participants were asked to design shoes to their taste in a custom shoe website. After the design experience, the participants were asked to complete the questionnaire. The analyses suggest that flow experience has a direct effect on consumers’ WTP and an indirect effect on purchase probability through the mediating role of perceived value of mass customized products. Furthermore, perceived value of a mass customized product has a significant effect on purchase probability and no effect on WTP found in the analyses.
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