{"title":"软件开发项目中的客户满意度","authors":"P. Fitsilis, Vyron Damasiotis, Sofia Sarmanioti","doi":"10.1145/3501774.3501784","DOIUrl":null,"url":null,"abstract":"In this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic Literature Review (SLR) and the main conclusion derived from this study is that the customer's active involvement through agile methods in all phases of the IT project development, leads to a higher level of satisfaction.","PeriodicalId":255059,"journal":{"name":"Proceedings of the 2021 European Symposium on Software Engineering","volume":"139 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2021-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Customer Satisfaction in Software Development Projects\",\"authors\":\"P. Fitsilis, Vyron Damasiotis, Sofia Sarmanioti\",\"doi\":\"10.1145/3501774.3501784\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic Literature Review (SLR) and the main conclusion derived from this study is that the customer's active involvement through agile methods in all phases of the IT project development, leads to a higher level of satisfaction.\",\"PeriodicalId\":255059,\"journal\":{\"name\":\"Proceedings of the 2021 European Symposium on Software Engineering\",\"volume\":\"139 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2021-11-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 2021 European Symposium on Software Engineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/3501774.3501784\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 2021 European Symposium on Software Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3501774.3501784","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Customer Satisfaction in Software Development Projects
In this study, research is being conducted about the Customer's Satisfaction (CS) along with factors that have an impact on it and on the Software Project Management. The research method of this study is the Systematic Literature Review (SLR) and the main conclusion derived from this study is that the customer's active involvement through agile methods in all phases of the IT project development, leads to a higher level of satisfaction.
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