Ahmad Louis, Fattachul Huda Aminuddin, Rendhi Fernandi
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引用次数: 0
摘要
Surya Jaya Ban Jambi是一家从事汽车轮胎和车轮销售以及为客户提供服务的公司。本研究旨在设计一个E-CRM系统，以改善服务品质，描述E-CRM的实施，了解客户服务程序，并通过E-CRM确定服务品质。这项研究已经在Surya Jaya Ban Mobil Jambi产生了一个轮胎销售信息系统，它有两个角色，即这个销售信息系统使客户更容易下订单，注册服务，并使客户更容易再次下订单。
RANCANG BANGUN SISTEM INFORMASI E-CRM UNTUK SISTEM PENJUALAN BAN PADA SURYA JAYA BAN MOBIL JAMBI
Surya Jaya Ban Jambi is one of the companies engaged in the sale of car tires and wheels as well as providing services for customers. This study aims to design an E-CRM system to improve service quality, describe the implementation of E- CRM, understand customer service procedures, and determine service quality through E-CRM at Surya Jaya Ban Jambi. This research has resulted in a tire sales information system at Surya Jaya Ban Mobil Jambi which has 2 actors, namely This sales information system has made it easier for customers to place orders, register services and make it easier for customers to place orders again.
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