iso9000及其与TQM的整合

Z. Liao, M. Cheung, Yin Ling Lai, C.Y.T. Lee, Ming Yu Wee
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引用次数: 3

摘要

本文探讨了iso9000认证方案的一些方面,并建议必须在全面质量管理(TQM)的背景下对其进行适当的评估。我们表明,虽然它提供了基本的指导方针,文件工作程序和执行有价值的服务作为质量的共同语言,全面有效地实现公司的战略目标随着时间的推移,ISO 9000需要与全面质量管理相结合。
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ISO 9000 and its integration with TQM
This paper explores some aspects of the ISO 9000 certification scheme, and suggests that it must be properly evaluated in the context of total quality management (TQM). We show that though it provides basic guidelines for documenting work procedures and performs valuable service as a common language of quality, to be fully effective in achieving the firm's strategic objectives over time, ISO 9000 needs to be integrated with TQM.
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