基于定性网络话语分析的奢侈品与服务网络分销策略

A. Broillet, M. Dubosson, J. Trabichet
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引用次数: 3

摘要

目前,互联网用户在使用Web 2.0技术时的行为在营销研究中大多被忽视,因此在奢侈品互联网战略文献中尤其缺失。本文有助于回答以下研究问题:网络学是否可以作为一种研究方法,如何有效地利用它来设计网络战略,如在线传播和分发?为了在奢侈品领域测试这种研究方法,我们分析了不同的奢侈品博客。对奢侈品和服务感兴趣的互联网用户在致力于奢侈品的不同博客上所说和所写的内容用网络学方法进行了分析。讨论奢侈手表品牌、豪华汽车、豪华旅行和艺术品的帖子通过特定术语的频率进行分析,以便了解最多的观点和对产品和服务的看法。结果表明,即使是奢侈品和服务,Web 2.0也不能再被忽视,应该充分融入到传播和分销策略中。
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An Internet based distribution strategy of luxury products and services grounded on qualitative Web discourse analysis
Nowadays Internet userspsila behavior when using Web 2.0 technologies is mostly ignored in marketing research, and therefore is, in particular, absent in the luxury internet strategy literature. This paper contributes to answering the following research question: Can Netnography be used as a research method and how can it be used efficiently in order to design internet strategy such as online communication and distribution? Different blogs dedicated to luxury products were analyzed in order to test this research method in the luxury sector. What Internet users interested in luxury goods and services were saying and writing in different blogs dedicated to luxury products was analyzed with the netnography methodology. Postings discussing luxury watch brands, luxury cars, luxury travel and art objects were analyzed through the frequency of particular terms in order to give an idea of the most stated opinions and the perception of the products and services. Results showed that Web 2.0 can no longer be ignored and should be fully integrated in the communication and distribution strategy, even in the case of luxury products and services.
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