{"title":"通过将客户评论集成到开发过程中来满足不断变化的客户期望(电信设备)","authors":"R. Shear, E. von Greyerz","doi":"10.1109/GLOCOM.1991.188605","DOIUrl":null,"url":null,"abstract":"In an effort to improve quality, the AG Communication Systems Corporation (AGCS) refined its product development methodology to ensure that accurate requirements are defined and customer expectations are met in developing releases of its GTD-5 EAX digital telephone switching system. For the latest release under development, a customer review process was integrated into the developmental methodology as an additional means of integrating customer input throughout the product development. The goals of the review process, the format of the presentations and specific results from the use of customer reviews in the development of the latest AGCS GTD-5 EAX release are discussed.<<ETX>>","PeriodicalId":343080,"journal":{"name":"IEEE Global Telecommunications Conference GLOBECOM '91: Countdown to the New Millennium. Conference Record","volume":"30 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1991-12-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Meeting changing customer expectations by integrating customer reviews into the development process (telecommunication equipment)\",\"authors\":\"R. Shear, E. von Greyerz\",\"doi\":\"10.1109/GLOCOM.1991.188605\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In an effort to improve quality, the AG Communication Systems Corporation (AGCS) refined its product development methodology to ensure that accurate requirements are defined and customer expectations are met in developing releases of its GTD-5 EAX digital telephone switching system. For the latest release under development, a customer review process was integrated into the developmental methodology as an additional means of integrating customer input throughout the product development. The goals of the review process, the format of the presentations and specific results from the use of customer reviews in the development of the latest AGCS GTD-5 EAX release are discussed.<<ETX>>\",\"PeriodicalId\":343080,\"journal\":{\"name\":\"IEEE Global Telecommunications Conference GLOBECOM '91: Countdown to the New Millennium. Conference Record\",\"volume\":\"30 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1991-12-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"IEEE Global Telecommunications Conference GLOBECOM '91: Countdown to the New Millennium. Conference Record\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/GLOCOM.1991.188605\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"IEEE Global Telecommunications Conference GLOBECOM '91: Countdown to the New Millennium. Conference Record","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/GLOCOM.1991.188605","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Meeting changing customer expectations by integrating customer reviews into the development process (telecommunication equipment)
In an effort to improve quality, the AG Communication Systems Corporation (AGCS) refined its product development methodology to ensure that accurate requirements are defined and customer expectations are met in developing releases of its GTD-5 EAX digital telephone switching system. For the latest release under development, a customer review process was integrated into the developmental methodology as an additional means of integrating customer input throughout the product development. The goals of the review process, the format of the presentations and specific results from the use of customer reviews in the development of the latest AGCS GTD-5 EAX release are discussed.<>
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