外派人员的知识管理与人力资源管理创新

Dora Martins, Bruno Alexandre
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摘要

在本研究中,主要目的是了解国际外派如何与知识的获取和转移相关。作为具体目标,我们打算了解国际派遣的动机,并探讨国际派遣如何影响员工的职业发展。通过探索性案例研究方法,采用定性研究方法收集数据,使用对一家国际公司的一组利益相关者(五名外派人员和两名外派过程的组织代表)进行半结构化访谈,以回答以下研究问题:哪些因素有助于公司外派人员知识的获取和转移?公司中外派人员的知识是如何获得和转移的?访谈是逐字记录的,并根据专题分析程序对数据进行分析。我们的研究结果表明,外派人员同时是知识获取和知识转移的代理人。此外,外派人员对他们的知识转移到本国公司的有用性有很多很高的期望,特别是在他们的组织职业发展和业务创新和竞争力方面。利用研究结果,一方面,跨国公司可以改善人力资源系统,使其支持实践符合外籍员工回国后的需求和期望。另一方面,从外派带来的知识,通过市场知识,帮助组织在战略层面上,使国际创新人力资源政策和实践的实施,有助于公司的全球化。本文的最后一部分将重点阐述对知识管理的贡献的一些结论。
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Knowledge Management and HRM Innovation through Expatriates
In this study, the main objective is to understand how the international assignment is related to the acquisition and transfer of knowledge. As specific objectives, we intend to understand the international assignments motivations and to explore how the international assignment can impact the employee's career development. Through an exploratory case study approach, a qualitative research methodology was used to collect data, using a semi-structured interview with a group of stakeholders from an international company (five expatriates and two organisational representatives of expatriations process) in order to answer to the following research questions which factors contribute to the acquisition and transfer of knowledge of expatriates in companies? and how does the acquisition and transfer of knowledge of expatriates in companies take place? The interviews were verbatim transcript and data analysed according to thematic analysis procedures. Our findings show that expatriates are simultaneously agents of knowledge acquisition and knowledge transferring. In addition, expatriates have many high expectations about the useful of their knowledge transferring to home company, specifically in their organisational career evolution and for business innovation and competitiveness. Using the findings, on the one hand international companies can improve human resources system to fit their support practices to needs and expectations of their expatriates after return to home company. On the other hand, the knowledge brought from expatriation, helps organisations at the strategic level through market knowledge and enables the implementation of international innovation human resources policies and practices, contributing to the globalisation of the company. Some conclusions to the contributes to the knowledge management will be highlighted in the last part of the paper.
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