Mihail Bărănescu, I. Vasilca, Mădălina Tabarcia, Nadia Ciocoiu, M. Nen
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Analysis of Abusive 112 Emergency Calls in Romania
The abusive calls subdivision of the non-emergency calls made to the 112-emergency system represent a concern for the administrators of other such services worldwide, since they generate suboptimal use or even waste of resources. Preventing this scenario requires countermeasures to limit the impact of such calls on the operational performance of handling genuine emergency cases.