Shuheng Zhong, Xiaojuan Wang, Shengsen Feng, Yan Meng, Haoran Meng, Peng Liu
{"title":"B2C电子商务环境下营销策略对顾客忠诚的影响分析——以顾客感知价值为中介","authors":"Shuheng Zhong, Xiaojuan Wang, Shengsen Feng, Yan Meng, Haoran Meng, Peng Liu","doi":"10.1109/ISPCEM52197.2020.00023","DOIUrl":null,"url":null,"abstract":"With the gradual popularization of the Internet and the increasing demand for online shopping. How to enhance the competitiveness of B2C shopping platforms and gain customer loyalty has become the pursuit of all enterprise shopping platforms. Carry out six-dimensional analysis of marketing strategy, think analysis of customer perceived value, establish a conceptual model of the influence of marketing strategy on customer loyalty-take customer perceived value as an intermediary, put forward relevant influence analysis hypotheses, obtain research data through questionnaires, and use structural equation model carries out relevant path analysis, verifies relevant influential hypotheses, and verifies the direct and indirect influence of marketing strategies on customer loyalty.","PeriodicalId":201497,"journal":{"name":"2020 International Signal Processing, Communications and Engineering Management Conference (ISPCEM)","volume":"11 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Analysis of the Impact of Marketing Strategies on Customer Loyalty in a B2C E-Commerce Environment - Mediated by Customer Perceived Value\",\"authors\":\"Shuheng Zhong, Xiaojuan Wang, Shengsen Feng, Yan Meng, Haoran Meng, Peng Liu\",\"doi\":\"10.1109/ISPCEM52197.2020.00023\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"With the gradual popularization of the Internet and the increasing demand for online shopping. How to enhance the competitiveness of B2C shopping platforms and gain customer loyalty has become the pursuit of all enterprise shopping platforms. Carry out six-dimensional analysis of marketing strategy, think analysis of customer perceived value, establish a conceptual model of the influence of marketing strategy on customer loyalty-take customer perceived value as an intermediary, put forward relevant influence analysis hypotheses, obtain research data through questionnaires, and use structural equation model carries out relevant path analysis, verifies relevant influential hypotheses, and verifies the direct and indirect influence of marketing strategies on customer loyalty.\",\"PeriodicalId\":201497,\"journal\":{\"name\":\"2020 International Signal Processing, Communications and Engineering Management Conference (ISPCEM)\",\"volume\":\"11 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-11-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2020 International Signal Processing, Communications and Engineering Management Conference (ISPCEM)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ISPCEM52197.2020.00023\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 International Signal Processing, Communications and Engineering Management Conference (ISPCEM)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ISPCEM52197.2020.00023","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Analysis of the Impact of Marketing Strategies on Customer Loyalty in a B2C E-Commerce Environment - Mediated by Customer Perceived Value
With the gradual popularization of the Internet and the increasing demand for online shopping. How to enhance the competitiveness of B2C shopping platforms and gain customer loyalty has become the pursuit of all enterprise shopping platforms. Carry out six-dimensional analysis of marketing strategy, think analysis of customer perceived value, establish a conceptual model of the influence of marketing strategy on customer loyalty-take customer perceived value as an intermediary, put forward relevant influence analysis hypotheses, obtain research data through questionnaires, and use structural equation model carries out relevant path analysis, verifies relevant influential hypotheses, and verifies the direct and indirect influence of marketing strategies on customer loyalty.