B2C电子商务环境下营销策略对顾客忠诚的影响分析——以顾客感知价值为中介

Shuheng Zhong, Xiaojuan Wang, Shengsen Feng, Yan Meng, Haoran Meng, Peng Liu
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引用次数: 1

摘要

随着互联网的逐渐普及,人们对网上购物的需求越来越大。如何提升B2C购物平台的竞争力,获得客户的忠诚度,已成为所有企业购物平台的追求。对营销策略进行六维分析,思考顾客感知价值分析,建立营销策略对顾客忠诚影响的概念模型——以顾客感知价值为中介,提出相关影响分析假设,通过问卷调查获取研究数据,并利用结构方程模型进行相关路径分析,验证相关影响假设;并验证了营销策略对顾客忠诚度的直接和间接影响。
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Analysis of the Impact of Marketing Strategies on Customer Loyalty in a B2C E-Commerce Environment - Mediated by Customer Perceived Value
With the gradual popularization of the Internet and the increasing demand for online shopping. How to enhance the competitiveness of B2C shopping platforms and gain customer loyalty has become the pursuit of all enterprise shopping platforms. Carry out six-dimensional analysis of marketing strategy, think analysis of customer perceived value, establish a conceptual model of the influence of marketing strategy on customer loyalty-take customer perceived value as an intermediary, put forward relevant influence analysis hypotheses, obtain research data through questionnaires, and use structural equation model carries out relevant path analysis, verifies relevant influential hypotheses, and verifies the direct and indirect influence of marketing strategies on customer loyalty.
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