Political Failure, Citizen Feedback, and Representative Bureaucracy: The Interplay of Politics, Public Management and Governance

This article proposes that two major trends - the failure of political institutions and the globalization of minority rights - present major challenges for public administration. These changes mean that public administrators must now perform roles that were previously the realm of elected officials in relation to the broader public. Specific concerns related to the public’s ability to evaluate programs and the enhanced role and limits on representative bureaucracy are discussed.