组织质量管理体系人员流程的标准化

T. Mozhaeva, A. Proskurin, N. Chistokletov
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摘要

本文探讨了组织综合质量管理体系中人员流程标准化的途径。分析了在国际标准和权威国家标准的基础上实现组织管理职能领域标准化的可能性。缺乏国际(国家)标准来规范组织中活动的一些职能领域,特别是组织的人力资源管理活动。研究和适应由技术委员会ISO/TC 260“人力资源管理”系列国际标准ISO 30400制定的国内管理细节的便利性得到了证实,该标准规范了组织中的人员活动。研究了将所考虑的一套标准整合到组织的质量管理体系中的局限性和可能性。本文提出了一种基于人员术语的识别和解释,同时考虑到国家具体情况以及人力资源的双重性质的国际标准ISO 30400:2016的适应方法。讨论了采用所提出的方法实现组织质量管理体系人事流程标准化的便利性。
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STANDARDIZATION OF PERSONNEL PROCESSES OF THE ORGANIZATION'S QUALITY MANAGEMENT SYSTEM
The article considers an approach to the standardization of personnel processes in the integrated quality management system of the organization. The possibility of standardization of functional areas of the organization's management on the basis of international and authentic national standards is analyzed. The absence of international (national) standards regulating a number of functional areas of activity in the organization, in particular the activities of human resource management of the organization, is revealed. The expediency of research and adaptation to the specifics of domestic management developed by the technical committee ISO/TC 260 «Human Resource Management» family of international standards ISO 30400, which regulates personnel activities in the organization, is substantiated. The limitations and possibilities of integrating the set of standards under consideration into the quality management system of the organization are investigated. An approach to the adaptation of international standards ISO 30400:2016 is proposed based on the identification and interpretation of personnel terminology, taking into account national specifics, as well as the dual nature of human resources. The expediency of using the proposed approach to the standardization of personnel processes of the organization's QMS is argued.
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