{"title":"分析了PPILN地区保护电源线先锋服务的消费者满意度","authors":"Yuyun Meiriana","doi":"10.53640/jemi.v19i2.688","DOIUrl":null,"url":null,"abstract":"Abstract:This study has objective to determine the level of customer satisfaction to the public ppiln pt berau area in terms of service quality dimensions consisting reliability, responsiveness assurance emphaty, and tangible. Took samples from 100 were taken proportionally sampling method purposive random sampling. While a test hypotheses using the chi square, the t-test and analysis using importance-performance analysis.Keywords: Consumen Satisfaction, Service","PeriodicalId":358148,"journal":{"name":"Jurnal Ekonomi & Manajemen Indonesia","volume":"5 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan PT Perintis Perlindungan Instalasi Listrik Nasional (PPILN) Area Berau\",\"authors\":\"Yuyun Meiriana\",\"doi\":\"10.53640/jemi.v19i2.688\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract:This study has objective to determine the level of customer satisfaction to the public ppiln pt berau area in terms of service quality dimensions consisting reliability, responsiveness assurance emphaty, and tangible. Took samples from 100 were taken proportionally sampling method purposive random sampling. While a test hypotheses using the chi square, the t-test and analysis using importance-performance analysis.Keywords: Consumen Satisfaction, Service\",\"PeriodicalId\":358148,\"journal\":{\"name\":\"Jurnal Ekonomi & Manajemen Indonesia\",\"volume\":\"5 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-11-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Jurnal Ekonomi & Manajemen Indonesia\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.53640/jemi.v19i2.688\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ekonomi & Manajemen Indonesia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.53640/jemi.v19i2.688","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan PT Perintis Perlindungan Instalasi Listrik Nasional (PPILN) Area Berau
Abstract:This study has objective to determine the level of customer satisfaction to the public ppiln pt berau area in terms of service quality dimensions consisting reliability, responsiveness assurance emphaty, and tangible. Took samples from 100 were taken proportionally sampling method purposive random sampling. While a test hypotheses using the chi square, the t-test and analysis using importance-performance analysis.Keywords: Consumen Satisfaction, Service
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