Improving Relevance Quality in Product Search using High-Precision Query-Product Semantic Similarity

Ensuring relevance quality in product search is a critical task as it impacts the customer’s ability to find intended products in the short-term as well as the general perception and trust of the e-commerce system in the long term. In this work we leverage a high-precision cross-encoder BERT model for semantic similarity between customer query and products and survey its effectiveness for three ranking applications where offline-generated scores could be used: (1) as an offline metric for estimating relevance quality impact, (2) as a re-ranking feature covering head/torso queries, and (3) as a training objective for optimization. We present results on effectiveness of this strategy for the large e-commerce setting, which has general applicability for choice of other high-precision models and tasks in ranking.