语音增强如何支持老年网络用户

Daisuke Sato, Masatomo Kobayashi, Hironobu Takagi, C. Asakawa, J. Tanaka
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引用次数: 23

摘要

在线Web应用程序已经变得广泛,使我们的日常生活更加方便。然而,由于与年龄相关的身体和认知能力的变化,老年人经常发现这些应用程序无法使用。老年人远离网络的两个原因是对未知的恐惧和对错误行为的后果的恐惧。我们正在扩展最初为盲人用户开发的基于语音的增强技术。我们希望通过提供情境支持来减轻老年人的认知负担。进行了一项实验,以评估语音增强如何支持老年用户使用Web应用程序。10位老年人参与了我们的研究,他们的主观评价表明,该系统如何让他们有信心完成网络表单。我们相信,语音增强可能有助于解决用户由于缺乏信心而产生的担忧。
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How voice augmentation supports elderly web users
Online Web applications have become widespread and have made our daily life more convenient. However, older adults often find such applications inaccessible because of age-related changes to their physical and cognitive abilities. Two of the reasons that older adults may shy away from the Web are fears of the unknown and of the consequences of incorrect actions. We are extending a voice-based augmentation technique originally developed for blind users. We want to reduce the cognitive load on older adults by providing contextual support. An experiment was conducted to evaluate how voice augmentation can support elderly users in using Web applications. Ten older adults participated in our study and their subjective evaluations showed how the system gave them confidence in completing Web forms. We believe that voice augmentation may help address the users' concerns arising from their low confidence levels.
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