Machine Learning Applied to the Clerical Task Management Problem in Master Data Management Systems

Clerical tasks are created if a duplicate detection algorithm detects some similarity of records but not enough to allow an auto-merge operation. Data stewards review clerical tasks and make a final non-match or match decision. In this paper we evaluate different machine learning algorithms regarding their accuracy to predict the correct action for a clerical task and execute that action automatically if the prediction has sufficient confidence. This approach reduces the amount of work for data stewards by factors of magnitude.